Community Health Worker

FPHNY Recruitment Team • New York, NY

6d • Hybrid

About The Position

The Community Health Worker (CHW) supports the implementation of evidence-based chronic disease prevention and self-management programs within the Bureau of Equitable Health Systems. The CHW provides culturally responsive, patient-centered health education, telephonic self-management outreach and support, and navigation services to help individuals manage diabetes and other chronic conditions, adopt healthy behaviors, and address barriers to care. The CHW serves as a bridge between community members, healthcare providers, and community resources. This role contributes to increased access to and participation in evidence-based programs, particularly among populations disproportionately impacted by chronic diseases.

The position is part of NYC REACH in the Center for Health Equity and Community Wellness, Bureau of Equitable Health Systems. The bureau partners with healthcare providers and systems to implement evidence-based strategies, support planning and technical assistance, advance policy to close racial equity gaps in health outcomes, and connect individuals to social support and whole-person care.

The role is based in a hybrid workplace, with three days in the office and two days remote. The work environment is primarily an office, with occasional travel for meetings and for delivering community presentations and workshops within the NYC boroughs. The regular schedule is Monday through Friday, 9 a.m. to 5 p.m., 35 hours per week, with flexibility to support occasional evening activities through schedule adjustments. Employment is contingent upon successful completion of a background check. Applicants must live in the New York City tri-state area (NY, NJ, or CT).

Requirements

• High school diploma or equivalent and six years of experience in community work or community-centered activities related to the duties described; or a bachelor’s degree from an accredited college or university and two years of relevant experience; or an equivalent combination of education and experience, provided the candidate has at least one year of qualifying experience.
• Successful completion of a background check is required.
• Must live in the New York City tri-state area (NY, NJ, or CT).

Nice To Haves

• Bilingual fluency in languages commonly spoken across New York City, including Spanish, Mandarin, Cantonese, Russian, Haitian Creole, Arabic, French, or Urdu.
• Certification as an SMRC Peer Leader for the Diabetes Self-Management Program (DSMP).
• Ability to understand social determinants of health, institutional racism, structural racism, health inequities, and their impact on underserved and underrepresented communities.
• Demonstrated commitment to supporting historically underserved, marginalized, or underrepresented communities, including communities impacted by health inequities and social determinants of health.

Responsibilities

• Provide telephonic diabetes self-management support to participants enrolled in the NYC Care Calls Program.
• Use motivational interviewing, goal-setting, and problem-solving techniques to support healthy behavior changes.
• Identify participants’ social needs and connect them with appropriate healthcare and community resources.
• Maintain accurate and timely documentation of participant interactions, referrals, and program activities.
• Collaborate with team members to address participant needs and support quality service delivery.
• Conduct telephonic outreach to recruit eligible individuals into chronic disease prevention and self-management programs.
• Support community health education activities, including presentations through the NYC Diabetes Awareness Program (DAP).
• Co-facilitate evidence-based diabetes prevention and self-management workshops, including the National Diabetes Prevention Program (National DPP) and Self-Management Resource Center (SMRC) programs.
• Work with healthcare providers, community organizations, and DOHMH teams to promote program awareness and participation.
• Document outreach, recruitment, and workshop activities.
• Complete and maintain required training and certifications in diabetes education and evidence-based lifestyle management programs.
• Participate in team meetings, trainings, and professional development activities.
• Assist in developing educational materials, outreach tools, and program resources.
• Support program monitoring and quality improvement by identifying challenges and opportunities to strengthen service delivery.
• Perform other duties as assigned, consistent with the position’s responsibilities and agency goals and mission.
• Demonstrate flexibility to support occasional evening activities, with corresponding schedule adjustments.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer.
• Generous paid time off (PTO) policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED