Community Health Worker

CommWell Health • Four Oaks, NC

7d

About The Position

CommWell Health is seeking a Community Health Worker to support rural North Carolina communities by connecting patients—particularly hard-to-reach and vulnerable populations—with healthcare and community resources. Working with Care Coordination/Care Management and Population Health teams, the position builds trusting relationships, assesses social determinants of health, addresses barriers to care, and helps patients pursue their health goals. The role includes community-based support such as home visits, community contacts, transportation coordination or delivery, resource navigation, program enrollment, and assistance with care coordination and transitions. The Community Health Worker also contributes to quality improvement and supports regulatory, incentive, and certification requirements through documentation and participation in initiatives. Some evening and weekend work may be necessary.

Requirements

• BLS certificate from the American Red Cross or American Heart Association.
• Clean driving record and current North Carolina driver's license.
• Must be approved by the corporate vehicle insurance vendor for driving privileges.

Nice To Haves

• Community Health Worker certification is preferred.

Responsibilities

• Collaborate with Care Coordination/Care Management and Population Health teams to identify hard-to-reach patients with social and healthcare needs and meet them where they are.
• Build trusting relationships with patients.
• Maintain positive working relationships with providers, nurse case managers, agency representatives, supervisors, office staff, and health and social service organizations.
• Assess and address social determinants of health and eliminate barriers to care, including by coordinating or delivering transportation services and deliveries, conducting home visits, and making community contacts.
• Help patients access resources, schedule appointments, and complete applications for programs for which they may be eligible.
• Coach and support patients as they work toward health goals.
• Connect vulnerable populations with healthcare and community resources.
• Assist clients in accessing health-related services, including obtaining and appropriately using a medical home and overcoming barriers.
• Assist with care coordination and care transitions for patients in the community.
• Assist patients with enrollment in eligible programs and benefits.
• Advocate for vulnerable populations within the healthcare system and the broader community.
• Work effectively with people from diverse backgrounds to reduce cultural and socioeconomic barriers between clients and institutions.
• Continuously expand knowledge of community resources, services, programs, public-facing service procedures, and resources for handling new or unusual situations.
• Perform duties in a prioritized, organized, and orderly manner to maximize efficiency and productivity.
• Participate in quality improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, or services.
• Support incentive, regulatory, and certification requirements such as Meaningful Use, PCMH, and UDS through documentation, participation in initiatives, and other directed activities.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance with plan options.
• 401(k) with matching.
• Generous paid time off, including paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program supporting mental, emotional, and financial wellness.
• On-the-job training, certification support, and advancement opportunities.
• Continuous learning, advancement pathways, and leadership development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed