Community Health Worker

North Star Health•Charlestown, NH

29d•$26 - $32•Hybrid

About The Position

North Star Health, an FQHC comprised of multiple PCMH practices delivering team-based care in Southern VT and Southwest New Hampshire, is seeking a Community Health Worker (CHW) to be a part of our Community Health Team (CHT) and play a critical role in helping individuals access the care they need through the provision of screening, brief interventions and connections to services to address a range of needs including behavioral health services and substance use treatment, food insecurity, housing and economic assistance. Our ideal candidate will be a team player who is community-minded, an exceptional listener and advocate, with experience in meeting people where they are at and providing assistance to help them access the service they require, ideally in a healthcare or social service setting. We have positions serving our Ludlow and Londonderry Vermont health centers.

Requirements

Experience with direct service provision, preferably in a healthcare or social service setting working with individuals with a variety of needs including behavioral health and substance use issues
A passion for working within the community you are a part of, or have been a part of in the past.
Flexibility, team-orientation, and willingness to wear different hats
Ability to effectively and independently plan, organize, and coordinate access to health services.
Excellent communication skills, including writing, listening and organizing information
Empathy and human interactions, and a desire to improve the health of individuals and communities.
Comfort working with people who are in distress and who may be experiencing a range of challenges and difficulties in their lives and living circumstances
Independent self-starter and a strategic thinker who is eager to learn, improve, and grow.
Experience or the capacity to use computer-based tools including typing, web-based applications and client-related databases
Excitement about how technology can support your work and help drive the ongoing evaluation toward new, better, care.
Unrestricted Driver’s License

Responsibilities

Promote and work to achieve our mission and vision to connect with and care for our community so everyone may enjoy health and wellness.
Work as part of the Community Health Team, in collaboration with primary care, behavioral health and substance use treatment teams
Reach out to individuals following a psychosocial assessment; foster relationships as the face of North Star Health and key point-of-contact to assist individuals in achieving goals, identifying needs, and coordinating services.
Conduct follow-up assessments and engage individuals through motivational interviewing to identify priority needs and areas for intervention or follow up
Identify next steps to address findings including referral to an appropriate level of care either with North Star Health or an external service provider
Provide brief interventions as appropriate to address screening results, either directly or through referral
Outreach to both organizations and individuals, including meeting individuals in their home and going to a variety of service locations;
Assist in coordinating care for individuals, identifying and addressing their barriers to and social influences on good health; assist in patient enrollment, schedule appointments, assist with transportation, and follow up on care delivery.
Collaborate with local health and social service organizations to assist them in enhancing services and addressing systemic barriers to health and social services.
Documents all patient encounters; complete required reports; maintain electronic patient files, including referrals, releases, assessments and other documents acquired on behalf of the patient.
Support fellow team members in answering phones and addressing patient requests and other tasks as needed.