Community Health Worker

Behavioral Health Services•Los Angeles, CA

27d

About The Position

Under the direct supervision of the Clinic Manager, the Community Health Worker (CHW) serves as a trusted liaison between patients, families, healthcare providers, and community resources within a Federally Qualified Health Center (FQHC) and/or Behavioral Health setting. The CHW supports patient engagement, health education, care coordination, outreach, navigation, and social support services to improve health outcomes and reduce barriers to care. This position works collaboratively with medical, behavioral health, care management, and community-based teams to promote patient-centered, trauma-informed, culturally responsive, and equitable healthcare services.

Requirements

High school diploma or equivalent required.
Ability to complete the listed major tasks, duties, and responsibilities.
Ability to demonstrate professional judgment and decision-making and adhere to professional standards.
Effective communication, customer service, and relationship-building skills.
Strong advocacy, outreach, patient engagement, and healthcare navigation skills.
Ability to provide culturally responsive, trauma-informed, and patient-centered services.
Knowledge of social determinants of health, community resources, and healthcare support programs.
Strong organizational, documentation, and follow-through skills.
Ability to collaborate effectively within multidisciplinary care teams.
Professionalism, accountability, confidentiality, and problem-solving skills.
Valid California driver's license, reliable transportation, and liability insurance if driving a personal vehicle on BHS business.
Ability to maintain confidentiality and comply with HIPAA regulations.
Vision, hearing, manual dexterity, and eye-hand coordination adequate for job duties.
Ability to sit at a desk, use a keyboard, write, perform other job duties, and move about the facility to observe clients and staff.

Nice To Haves

Community Health Worker certification, or willingness to obtain certification.
Experience in community health, behavioral health, public health, healthcare, social services, outreach, or a related field.
Bilingual English/Spanish ability.
Experience in a Federally Qualified Health Center (FQHC) or community-based healthcare setting.
Knowledge of community resources, Medi-Cal programs, and social service systems.

Responsibilities

Provide outreach, engagement, education, advocacy, and support services to patients and community members.
Help patients navigate healthcare systems, specialty referrals, social services, insurance programs, and community resources.
Support care coordination, including appointment scheduling, referral follow-up, transportation coordination, and linkage to services.
Conduct screenings, intake activities, assessments, and patient interviews as assigned.
Provide health education on preventive care, chronic disease management, behavioral health, maternal-child health, wellness, and healthy lifestyle practices.
Assist patients with registration, enrollment, consent forms, applications, and access to healthcare services.
Conduct outreach and follow-up regarding appointments, referrals, treatment adherence, preventive services, chronic disease management, and identified care gaps.
Accurately document patient encounters, interventions, outreach activities, and referrals in the Electronic Health Record (EHR) and applicable tracking systems.
Identify social determinants of health barriers and assist with resource linkage and advocacy.
Collaborate with providers, behavioral health staff, care coordinators, case managers, and community partners to support patient care plans.
Participate in community outreach events, educational activities, support groups, and health promotion initiatives.
Assist with data collection, reporting, quality improvement activities, and program evaluation.
Maintain confidentiality and comply with HIPAA, HRSA, Medi-Cal, OSHA, and organizational policies and procedures.
Participate in safety programs and maintain health and safety standards within the facility.
Maintain professional boundaries and standards of conduct, and treat patients with respect, care, and concern.
Recognize personal biases and demonstrate cultural sensitivity when working with diverse populations.
Attend meetings and trainings and participate in committees as assigned.
Perform other duties as assigned.