Community Health Worker

Serene Health • San Ramon, CA

5d • $25 - $28 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. As an integral, mostly remote member of an interdisciplinary Care Team, the CHW conducts outreach, provides health education, addresses social determinants of health, and connects members to medical, behavioral health, and community-based resources. The CHW works under the general supervision of Enhanced Care Management Leadership and closely with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. The role involves mainly remote work alongside Lead Care Managers for direct member engagement, with in-person community visits and office attendance as needed.

The position serves diverse populations, including people experiencing homelessness, individuals at risk of avoidable hospital or emergency department use, people with serious mental health or substance use needs, people transitioning from incarceration, adults at risk of long-term care institutionalization, nursing facility residents transitioning to the community, children and youth with complex needs, children and youth involved in child welfare, individuals with intellectual or developmental disabilities, and pregnant or postpartum individuals.

The first week of employment is based at the San Ramon office. During the first month, weekly Wednesday office visits are required; afterward, office visit frequency is evaluated and may decrease to once monthly depending on office needs. Commutes to the San Ramon office count as work time, and mileage for use of a personal vehicle is reimbursed at the IRS standard rate. The role requires a reliable high-speed internet connection and a private, HIPAA-compliant home workspace. The listed pay range is $25–$28 USD.

Requirements

• High school diploma or GED.
• At least 1 year of experience in case management, member care, customer service, call center, or member care.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel using a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Ability to navigate community environments, including homes, clinics, shelters, and community agencies.
• Ability to lift up to 15 pounds.
• Able to tolerate prolonged periods of sitting, standing, walking, driving, and computer work.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Conduct in-person visits with community members and provide education on health-related topics.
• Help individuals access healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and access to healthcare.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as part of the pod Care Team in partnership with Lead Care Managers, medical assistants, and registered nurses.
• Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
• Maintain contact with members through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families, with enrollment eligibility after 60 days.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k), effective after 1 year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee Referral Program.
• Company Discount Program.
• Mileage reimbursement at the IRS standard rate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED