Community Health Worker - Remote in Nebraska
About The Position
At UnitedHealthcare, the Community Health Worker (CHW) helps simplify the health care experience, create healthier communities, and remove barriers to quality care. The role assesses, plans, and implements individualized care strategies that direct members toward the most appropriate, least restrictive level of care. The CHW serves as a liaison for Medicaid and Medicare members, helping them access appropriate care and providing home and social assessments and member education. The position also addresses social determinants of health, including transportation, housing, and food access. Nebraska residents may work remotely, with travel in assigned regions to visit members in homes and other settings. The position requires adherence to UnitedHealth Group’s Telecommuter Policy.
Requirements
- High school diploma or GED.
- At least 3 years of experience working in a healthcare role.
- Intermediate computer proficiency, including Microsoft Outlook, Teams, Excel, Word, and multiple web applications.
- Ability to travel in assigned regions to visit Medicaid members at home or in community centers, hospitals, or provider offices, up to 25% of the time and during regular business hours.
- Must reside in Nebraska.
- Valid Nebraska driver’s license and current automobile insurance, with access to reliable transportation for travel to client or patient sites in a designated area.
- Must live in a location able to receive a UnitedHealth Group-approved high-speed internet connection or have existing high-speed internet service.
- Must pass a drug test before beginning employment.
Nice To Haves
- Experience with Medicaid and Medicare populations.
- Experience with electronic charting and HIPAA.
- Experience arranging community resources.
- Experience working in Managed Care.
- Experience working with people experiencing homelessness.
- Residence within commuting distance of the Omaha and Lincoln metro areas.
Responsibilities
- Assess, plan, and implement care strategies individualized to members.
- Create positive experiences and relationships with members.
- Use company and community-based resources.
- Collaborate with members, family members, and healthcare providers.
- Identify and initiate referrals to financial, psychosocial, community, and state supportive services.
- Communicate required health-related information with stakeholders to support timely, coordinated, quality care and services.
- Advocate for members and families to ensure members’ needs are addressed appropriately.
- Document member assessments, care plans, and referrals, adhering to detailed health-record documentation requirements.
- Engage members face to face or by telephone.
- Partner with community members, providers, and internal care-team staff, while developing knowledge of community cultures and values.
- Conduct Health Risk Screeners as needed.
- Educate members about community resources and benefits.
- Manage multiple tasks and deadlines while maintaining organization, attention to detail, time management, self-motivation, and quality results, both independently and as part of a team.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
