Community Health Worker

Serene Health • Santa Cruz, CA

7d • $25 - $28 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. The CHW works as an integral, mostly remote member of an interdisciplinary pod Care Team, alongside Lead Care Managers, medical assistants, and registered nurses. Under the general supervision of Enhanced Care Management Leadership, the CHW works closely with members, families, care teams, and community partners to improve health outcomes, promote self-sufficiency, and reduce barriers to care. The position focuses on outreach, health education, addressing social determinants of health, and connecting members to medical, behavioral health, and community-based resources. It requires strong communication skills, cultural sensitivity, and a passion for serving diverse populations.

The role primarily supports direct member engagement alongside Lead Care Managers, with in-person outreach visits and office attendance as needed. The first week is based at the San Ramon office, followed by weekly Wednesday office visits during the first month. After the first month, office-visit frequency will be evaluated and may decrease to once monthly based on office needs. Commute to the San Ramon office is considered work time, and mileage for use of a personal vehicle is reimbursed at the IRS standard rate.

The position pays $25–$28 USD. Full-time employees become eligible to enroll in benefits after 60 days of employment, except the 401(k), which is effective after one year. Employment is contingent on successfully completing a pre-employment drug screening and background check.

Requirements

• High school diploma or GED.
• At least one year of experience in case management, member care, customer service, call center, or member care.
• Community Health Worker (CHW) certification.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email communication, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong time-management and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Demonstrated ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel in a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace suitable for mostly remote work.
• Ability to lift up to 15 pounds.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Conduct in-person visits with community members and provide education on health-related topics.
• Help individuals access healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting members’ well-being and access to healthcare.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as an integral, mostly remote member of the pod Care Team, partnering closely with Lead Care Managers, medical assistants, and registered nurses.
• Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
• Maintain ongoing contact through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee Referral Program.
• Company Discount Program.
• Mileage reimbursement at the IRS standard rate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED