Community Health Worker

Brightli • Indianapolis, IN

19d

About The Position

The Community Health Worker serves as a liaison between healthcare providers, social services, community resources, and the people they serve. The role supports community health by educating patients about reducing health risk factors, helping them navigate services, addressing barriers to care, and promoting self-management of chronic disease. The position includes outreach and follow-up in the community, coordination with patients and care teams, and support with qualified health plan (QHP) education and enrollment. A foster-care-focused version of the role supports children in foster care or related systems and their families through access to healthcare, social-needs screening, care coordination, and community referrals.

The position requires a high school diploma or equivalent; a related bachelor’s degree is preferred for the general role. The foster-care-focused role specifies an undergraduate bachelor’s degree in a related field. Two years of relevant experience is preferred. Duties also involve completing required onboarding, training, background checks, health assessments, and driver’s license and insurance requirements. Work is classified as sedentary, with occasional lifting or movement of objects weighing up to 10 pounds and repetitive hand, finger, and arm movements for typing or writing.

Brightli describes its mission as improving client care, reducing the financial burden on community mental health centers through shared resources, advocating for increased access to mental health and substance-use care, and evolving behavioral healthcare to better serve clients. The organization encourages applicants from varied backgrounds and experiences and is an equal opportunity employer. Adult & Child Health is a smoke- and tobacco-free workplace.

Requirements

• High school diploma or equivalent required for the general Community Health Worker role.
• For the foster-care-focused role, an undergraduate bachelor’s degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school.
• Two years of experience in community health, human-services outreach, and/or healthcare preferred.
• Knowledge and competencies in harm reduction, motivational interviewing, and relevant treatment modalities used in the field.
• Knowledge of the culture and values of the local community.
• Knowledge of customer and personal service principles, including assessing needs, meeting service-quality standards, and evaluating customer satisfaction.
• Ability to listen attentively and understand what others are saying.
• Ability to communicate information and ideas verbally so others understand.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel for the general role; proficiency in the Google platform for the foster-care-focused role.
• Must provide evidence of being free of infectious and contagious disease before employment and annually thereafter.
• Successful background check, including criminal-record, driving-record, abuse/neglect, and fingerprint checks.
• Completion of new-hire orientation and required training, including Relias, at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance; valid driver’s license in the employee’s state of residence.
• For Missouri staff, completion of 36 hours of training within a two-year period in accordance with 9 CSR 10-7.110 E 1; for Kansas Residential Youth Homes, 18 hours of training annually.
• First Aid and CPR certifications within three months of beginning employment and upon renewal dates.
• Behavioral Management training within 30 days of employment or at the first available class after starting: CPI for Residential programs, or Peaceful Intervention or Verbal De-escalation for Outpatient programs.
• Completion of Direct Service Expectations within 30 days of employment.
• Extensive knowledge of the policies, procedures, and regulations of the assigned program.
• For the foster-care-focused role, completion of a CHW training program through a recognized curriculum provider, education on Missouri’s Foster Care program, trauma-informed training, training on common behavioral health conditions in children, and training on suicide prevention and substance use.

Nice To Haves

• A related bachelor’s degree from an accredited college or university is preferred for the general Community Health Worker role.
• Two years of experience working in community health, human-services outreach, and/or healthcare is preferred.
• Desirable experience includes customer service, patient or peer coaching, medical patient interaction, community relations, outreach, data entry, and public speaking.
• The organization will strive to employ a foster-care-focused CHW with lived experience as a child or parent in Missouri’s foster care program, having adopted a child from foster care, or having worked or volunteered with a child welfare, child advocacy, juvenile justice, or behavioral health organization.

Responsibilities

• Facilitate communication and empower patients in interactions with healthcare and social service systems.
• Identify and troubleshoot barriers that may prevent patients from adhering to care.
• Conduct community outreach to recruit and engage high-risk patients.
• Act as a liaison between health and social services and the community to improve access and culturally competent service delivery.
• Assist the primary care team with care-management processes, including guidelines, disease-management techniques, case management, and patient education for chronic disease self-management.
• Build individual and community capacity through health education, social support, and advocacy.
• Collaborate with patients and care teams to develop solutions to barriers to healthcare goals.
• Connect patients with community resources and appropriate health-center services.
• Follow up with patients by phone, home visits, and visits to other settings where they can be reached.
• Conduct public education about the availability of qualified health plans (QHPs).
• Provide fair and impartial information about QHP enrollment.
• Help individuals review health coverage options and complete QHP eligibility and enrollment forms.
• Provide information in a manner that is culturally and linguistically appropriate for the population served.
• For foster-care-focused work, help foster parents access primary medical, dental, and behavioral healthcare for children, particularly required initial and follow-up visits.
• For foster-care-focused work, conduct annual or more frequent PRAPARE social-determinants-of-health screenings for children and foster families, including when placement changes.
• For foster-care-focused work, coordinate care, including transitions, referrals, and appropriate follow-up.
• For foster-care-focused work, refer individuals and families to community resources that help meet basic social needs.
• Perform general support activities, special projects, and other assigned duties.

Benefits

• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A welcoming, warm, and supportive work culture that promotes well-being and encourages health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED