Ecm Community Health Worker

Comprehensive Community Health Centers•Glendale, CA

19d

About The Position

The Enhanced Care Management (ECM) Community Health Worker (CHW) supports patients with complex medical, behavioral health, and social needs. As a trusted member of the care team, the CHW provides outreach, engagement, and navigation support to help patients access healthcare and community resources. The role works closely with case managers, providers, and community partners to reduce barriers, improve health outcomes, and empower patients to participate actively in their care. The CHW conducts outreach and builds relationships with patients and their families, helps patients navigate healthcare and community services, reinforces care plans, provides culturally appropriate health education, documents activities and progress, and participates in interdisciplinary care team meetings. The position also advocates for equitable access to care and maintains confidentiality in accordance with HIPAA and organizational policies.

Requirements

Bilingual Spanish or Armenian is required.
High school diploma or GED is required.
Minimum 1–2 years of experience in community outreach, patient navigation, health education, or a related field; lived experience in the community served is strongly valued.
Knowledge of determinants of health, health behavior, and outreach strategies.
Strong understanding of social determinants of health and barriers faced by underserved communities.
Ability to build rapport, trust, and supportive relationships with patients from diverse cultural and socioeconomic backgrounds.
Communication, active listening, problem-solving, and conflict-resolution skills.
Familiarity with local community resources, public assistance programs, and social service systems.
Ability to work independently and collaboratively as part of an interdisciplinary team, including under supervision.
Strong organizational skills and ability to manage multiple patients and tasks, multitask, and prioritize.
Comfort with documentation, data entry, and electronic health records or case management systems; ability to use computers and learn new software.
Commitment to cultural humility, trauma-informed care, and patient-centered engagement.
Ability to identify solutions to barriers and independently seek out resources.
Ability to read, understand, and follow oral and written instructions.
Work ethics and experience supportive of a high-functioning, team-oriented environment; ability to develop and maintain good working relationships with staff.
Interpersonal skills reflecting clarity and diplomacy, and ability to communicate accurately and effectively with staff and management at all levels, verbally and in writing.
Ability to work in a regulatory environment involving state and federal oversight and payer contracts.
Genuine respect for others and acceptance of individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Flexibility, enthusiasm, and willingness to cooperate in multidisciplinary teams.

Nice To Haves

Associate’s or bachelor’s degree, preferably in Public Health, Social Work, Human Services, or a related field.
CHW/P/R Certification; not required.
One or more years working in a related field is preferred.

Responsibilities

Conduct outreach to patients eligible for ECM services through phone calls, home visits, and community-based engagement.
Build trusting relationships with patients, their families, and caregivers to support care plan goals.
Assist patients in navigating healthcare systems, including scheduling appointments, coordinating transportation, and accessing primary and behavioral health services.
Identify and connect patients to community resources, including housing, food, financial assistance, and social support services.
Support care managers by reinforcing care plans, helping patients follow through on goals, and addressing day-to-day challenges.
Provide culturally appropriate health education and encourage patients to advocate for themselves in care decisions.
Document outreach activities, resource connections, and patient progress in the electronic health record and program tracking tools.
Participate in interdisciplinary case conferences and care team meetings.
Advocate for patients by helping them overcome barriers to care and promoting equitable access to services.
Maintain confidentiality and comply with HIPAA and organizational policies.
Travel to and attend professional meetings, conferences, training, and clinic sites.
Perform other related duties as assigned.

Benefits

100% employer-paid medical, dental, and vision coverage.
100% employer-paid life and Accidental Death & Dismemberment (AD&D) insurance.
401(k) with employer matching.
Paid time off accrual.
10 paid holidays and a wellness day off.
Flexible Spending Account (FSA).
Fringe Marketplace stipend.
Optional supplemental insurance.
Participation in the company-wide profit-sharing program for eligible employees.
Professional development and opportunities for internal growth and advancement.