Community Health Worker

Food For Lane County•Eugene, OR

7h•Hybrid

About The Position

Food for Lane County (FFLC) is seeking multiple Community Health Workers (CHWs) to support the health and nutrition goals of low-income families and individuals in Lane County. CHWs will engage with community members to help them access local food assistance programs and other social services. This role involves providing resource referrals, screenings, and education, ensuring excellent customer service, and conveying program information in person and by phone. Ideal candidates are passionate about helping others, adaptable, quick learners, and proactive in engaging the community. The position is funded through September 2027, with potential for extension. A work-issued laptop will be provided. Bilingual proficiency in Spanish and English, and CHW certification (or willingness to obtain it at FFLC's expense) are preferred.

Requirements

Safe driving record, valid Oregon driver’s license, current vehicle insurance and ability to use personal vehicle for FFLC business (mileage is reimbursed).
Possess a current Food Handler’s Card or willingness to obtain one in the first 2 weeks.
Ability to lift/carry up to 35 lbs. for outreach supplies and event equipment.
Flexibility to work occasional evenings or weekends.
Satisfactory background check.

Nice To Haves

Spanish/English bilingual proficiency.
Community Health Worker certification.
Familiarity with Eugene and Lane County community resources, including housing, transportation, and emergency services to assist low-income populations.
Ability to take initiative at in-person events to engage community members, share program details, collect contact info, and provide appropriate screenings and follow-up.
Professional, thoughtful, and respectful verbal and written communication skills; exceptional phone and customer service skills.
Ability to navigate cultural nuances within Lane County’s diverse populations, including Latinx, veteran, and unhoused communities.
Familiarity with trauma-informed principles and an empathetic understanding of the daily stressors facing people with low or no income.
Proficient in Microsoft Word, Excel, and Outlook.
Familiarity with UniteUs or other case management systems and health-related social needs (HRSN) services is a plus.
Adherence to HIPAA laws to protect personal health information.
Ability to maintain a professional, confidential home office environment for remote work.
Reliable access to the internet in a private space; must have a personal vehicle to attend events and transport supplies (mileage is reimbursed).
Ability to collaborate effectively within a multidisciplinary team to coordinate care and meet program goals.
Receptive to feedback and direction with excellent follow-through; ability to multi-task and work in a fast-paced manner.
Ability to respond to emails, texts, or phone calls within 2 business days.
Experience with community engagement, direct sales, or canvassing.
Familiarity with FFLC structure, partners, and programs is a plus.

Responsibilities

Meaningfully engage with community members at local events, presentations, and tabling opportunities to provide resources and represent FFLC.
Build and grow relationships with FFLC staff, partners, and community leaders to support programming.
Support program evaluation by collecting and documenting participant feedback.
Conduct health-related social needs (HRSN) screenings and assessments in the client’s preferred language (English or Spanish) to determine eligibility for nutrition and food assistance programs.
Provide comprehensive navigation and case management, including referrals to internal FFLC programs, partner organizations, and external services for housing, employment, and social supports.
Facilitate enrollment in nutrition education curriculum by gauging interest, scheduling, and following up with eligible participants.
Deliver informal education regarding available food assistance and related community resources.
Participate in required HRSN trainings to be prepared to deliver high-quality services to program participants.
Utilize the UniteUs (Connect Oregon) platform to respond to requests, complete screenings, and execute referrals to internal and external partners in a timely manner.
Accurately document and submit service and referral data to ensure appropriate billing, reimbursement, and program tracking.
Manage sensitive client data and personal health information (PHI) in strict alignment with HIPAA regulations and organizational responsibilities.
Coordinate closely with Supervisor to ensure appropriate workloads and adequate coverage of assigned tasks.
Support nutrition education by gathering ingredients, preparing simple recipes, and demonstrating the cooking process for program participants.
Actively demonstrate FFLC’s values of compassion, collaboration, and inclusion.
Represent FFLC to the public with knowledge and respect.
Attend mandatory all staff meetings.
Adhere to applicable FFLC Policies and Procedures.
Participate in staff events as directed by supervisor.
Perform other duties as assigned by supervisor.