Community Health Worker

Fund for Public Health NYC • Queens, NY

5d • Hybrid

About The Position

The Community Health Worker (CHW) supports the implementation of evidence-based chronic disease prevention and self-management programs within the Bureau of Equitable Health Systems. The CHW provides culturally responsive, patient-centered health education, telephonic self-management outreach and support, and navigation services to help individuals manage diabetes and other chronic conditions, adopt healthy behaviors, and address barriers to care. The CHW serves as a bridge between community members, healthcare providers, and community resources. The role contributes to increasing access to and participation in evidence-based programs, particularly among populations disproportionately impacted by chronic diseases.

The position is part of the NYC Department of Health and Mental Hygiene’s Bureau of Equitable Health Systems, which partners with healthcare providers, hospitals, and other health systems to implement evidence-based strategies, support planning and technical assistance, advance policy to address racial inequities in health outcomes, and connect individuals to social supports.

The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., for 35 hours per week. The position is hybrid, with three days in the office and two days remote. The work environment is an office, with occasional travel within New York City boroughs for meetings, presentations, and workshops. Occasional evening activities may be supported with corresponding schedule adjustments. Employment is contingent upon successful completion of a background check. Candidates must reside in the New York City tri-state area (New York, New Jersey, or Connecticut).

Requirements

• High school diploma or equivalent and six years of experience in community work or community-centered activities related to the described duties; or a bachelor’s degree from an accredited college or university and two years of related experience; or an equivalent combination of education and experience, with at least one year of qualifying experience.
• Successful completion of a background check is required for employment.
• Must live in the New York City tri-state area (New York, New Jersey, or Connecticut).

Nice To Haves

• Bilingual fluency in languages commonly spoken across New York City, including Spanish, Mandarin, Cantonese, Russian, Haitian Creole, Arabic, French, or Urdu.
• Certification as a Self-Management Resource Center (SMRC) Peer Leader for the Diabetes Self-Management Program (DSMP).
• Understanding of social determinants of health, institutional racism, structural racism, health inequities, and their impact on underserved and underrepresented communities.
• Demonstrated commitment to supporting historically underserved, marginalized, or underrepresented communities, including communities impacted by health inequities and social determinants of health.

Responsibilities

• Provide telephonic diabetes self-management support to participants in the NYC Care Calls Program.
• Use motivational interviewing, goal-setting, and problem-solving techniques to support healthy behavior changes.
• Identify participants’ social needs and connect them with appropriate healthcare and community resources.
• Maintain accurate and timely documentation of participant interactions, referrals, program activities, outreach, recruitment, and workshops.
• Collaborate with team members to address participant needs and support quality service delivery.
• Conduct telephonic outreach to recruit eligible individuals into chronic disease prevention and self-management programs.
• Support community health education activities, including presentations through the NYC Diabetes Awareness Program.
• Co-facilitate evidence-based diabetes prevention and self-management workshops, including National Diabetes Prevention Program and Self-Management Resource Center programs.
• Work with healthcare providers, community organizations, and DOHMH teams to promote program awareness and participation.
• Complete and maintain required training and certifications in diabetes education and evidence-based lifestyle management programs.
• Participate in team meetings, trainings, and professional development activities.
• Assist in developing educational materials, outreach tools, and program resources.
• Support program monitoring and quality improvement by identifying challenges and opportunities to strengthen service delivery.
• Perform other duties consistent with the position’s responsibilities and agency goals and mission.
• Support occasional evening activities, with corresponding schedule adjustments.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Generous paid time off policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED