Community Health Worker

NEIGHBORHOOD FAMILY PRACTICE•Cleveland, OH

19d•$19 - $24

About The Position

The Community Health Worker (CHW) helps patients and their families navigate and access community services and resources and adopt healthy behaviors. The CHW supports providers and care team members through integrated care management and community outreach. The role promotes, maintains, and improves the health of patients and their families by addressing social determinants of health that affect their well-being. The CHW provides social support, informal counseling, and advocacy for individual and community health needs. The position works in the office and in the community as needed and involves attending meetings and events. Performance is evaluated based on the ability to engage patients and families, provide support and resources that improve health outcomes, establish quality relationships, conduct timely and thorough follow-up, and connect patients with appropriate community resources.

Requirements

High school diploma or equivalent.
Active Community Health Worker certification approved by the Ohio Board of Nursing.
Basic computer skills.
Good communication skills, including active listening and effective oral communication.
Ability to speak multiple languages proficiently; English and Spanish are strongly preferred, and a test may be required before hire.
Ability and willingness to provide emotional support, encouragement, and motivation to patients.
Ability to communicate effectively with internal and external customers.
Ability to maintain confidentiality when handling sensitive materials and information.
Ability to work with diverse people.
Good organizational skills and the ability to handle multiple priorities professionally and calmly.
Effective telephone skills.
Ability to suggest workflow or system improvements.
Ability to work independently, be self-directed and flexible, prioritize tasks, and perform functions with minimal supervision.
Understanding of care plans and how to carry out deliverables.
Understanding of social determinants of health.
Flexibility to work in the office and community as needed.
Ability to sit, stand, bend, and move for extended periods.
Ability to lift materials weighing up to 30 pounds.
Ability to work in a busy office environment with many interruptions.

Nice To Haves

One to two years of experience in a community-based healthcare setting.
Electronic medical records (EMR) experience.
Previous experience with the EPIC EHR system.
Understanding of the community served and community connectedness.
Proficiency in English and Spanish.

Responsibilities

Establish trusting relationships with patients and their families and provide general support and encouragement.
Provide ongoing follow-up and basic motivational interviewing.
Follow up with patients by phone, through home visits, or in other settings where patients can be found.
Help patients set personal health-related goals and attend appointments.
Refer patients to community agencies and services as appropriate.
Help patients connect with transportation resources and provide appointment reminders.
Communicate NFP’s mission effectively and work closely with medical providers.
Record patient care management information in the EMR and other software within two business days of patient contact.
Manage an assigned caseload of patients.
Comply with and understand HIPAA and confidentiality requirements at all times.
Attend various meetings and events as needed.
Support patients and families in navigating community resources and addressing social determinants of health.