Community Health Worker, Patient Engagement

Imagine Pediatrics•Knoxville, TN

21d•$23 - $28•Remote

About The Position

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home medical, behavioral, and social care for children with special health care needs. The Community Health Worker, Patient Engagement supports patients in reconnecting with Imagine Pediatrics services. Working with an interdisciplinary team, the role provides direct community-based support to patients and caregivers who have not completed onboarding or have not actively used services. The primary location is remote in Knoxville, Tennessee, with frequent travel throughout the area. The role builds relationships with families through in-person and telephone outreach, assists with re-enrollment and onboarding, and helps patients and caregivers use the mobile app and access care. It also connects families with local healthcare, social-service, and other community resources; supports non-clinical care coordination and discharge follow-up; and partners with behavioral health teams, providers, caregivers, and facility staff to address barriers to care and improve patient engagement.

Requirements

At least 3 years of experience in a healthcare setting, in a patient-facing hospital or facility role.
Bachelor’s degree.
Valid driver’s license and vehicle.
Ability to travel frequently.
Ability to navigate ambiguity, think critically, take initiative, and stay organized.
Ability to manage multiple technology platforms.
Experience working as part of an interdisciplinary team.

Nice To Haves

Community Health Worker (CHW) certification.
Bilingual Spanish language skills.
Medical Interpreter Certification.

Responsibilities

Build relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas.
Assist patients and caregivers with program re-enrollment, onboarding, and mobile app setup and use.
Make telephone outreach calls to caregivers to re-engage children in care, support onboarding, and follow up after missed onboarding visits or limited service use.
Educate patients and caregivers about Imagine Pediatrics services and available community resources.
Maintain knowledge of local community resources and connect families with appropriate services.
Conduct community events and facility rounding to engage eligible patients and support ongoing program participation.
Partner with Behavioral Health teams and local behavioral health providers on safe discharge planning and connection to community resources and ongoing care.
Work with caregivers, families, and facility staff to identify and address barriers to engagement and access to care, and collaborate with leadership on workflows that enable access.
Collaborate with the Patient Engagement Team, including Outreach Specialists and Registered Nurses, to support patient re-engagement goals.
Support non-clinical community care coordination, including connecting patients to primary care providers, facilitating pharmacy access and medication-related needs, providing basic discharge and follow-up support, addressing social determinants of health, and removing barriers to care and service access.
Support outbound engagement calls as needed for enrollment, follow-up, and patient engagement metrics.
Perform other duties as assigned.

Benefits

Competitive medical, dental, and vision insurance.
Healthcare and Dependent Care FSA and company-funded HSA.
401(k) with 4% match, vested 100% from day one.
Employer-paid short- and long-term disability.
Life insurance at 1x annual salary.
20 days of PTO, 10 company holidays, and 2 floating holidays.
Paid new parent leave.
Annual bonus incentive.
Eligibility to participate in an employee equity purchase program, as applicable.
Additional benefits to be detailed in offer.