Community Health Worker
About The Position
The Community Health Worker screens patients for social determinants of health and connects them with resources identified through screening, including food, transportation, diapers, counseling, financial aid, and pharmacy services. The role also helps patients navigate the healthcare system by arranging appointments in other Hillsboro Medical Center departments and services, such as primary care, imaging, laboratory, maternal-fetal medicine, diabetic education, physical therapy, and other specialties. The position collaborates with care teams and community partners to address patients’ and families’ needs, improve access to care, and support program goals. It provides culturally congruent, trauma-informed health education; documents care plans and services in the electronic health record; and participates in quality improvement and data-gathering activities. Decisions may affect patient experience. The role has no budget responsibilities.
Requirements
- High school diploma or GED.
- At least one year of relevant experience working with underserved populations with medical and social needs.
- Experience working in medical settings and collaborating with healthcare teams.
- Fluency in written and spoken English and Spanish, with effective verbal communication skills.
- Ability to prioritize workload, handle multiple tasks, and work independently with limited supervision.
- Strong customer service, problem-solving, relationship-building, and advocacy skills.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, or PowerPoint.
- Ability to collaborate in small teams to improve the immediate work group’s operations by offering ideas, identifying issues, and respecting team members.
- Ability to interact effectively across cultures while acknowledging and respecting other individuals’ cultures.
Nice To Haves
- Two years of relevant work experience in a mission-driven organization, including one year working with underserved populations with complex medical and social needs.
- Experience working with pregnant patients.
- Experience in community outreach and education.
- Certification as a Traditional Healthcare Worker (THW), Personal Health Navigator (PHN), or Community Health Worker (CHW).
Responsibilities
- Screen patients for social determinants of health to identify needs.
- Collaborate with care teams to meet patient, family, and program goals.
- Help patients resolve issues related to healthcare delivery and financial or social barriers.
- Help patients access community services.
- Develop and deliver culturally congruent, trauma-informed health education materials.
- Complete progress notes and phone messages in the electronic health record to document care plans and bill for services rendered.
- Increase engagement with the healthcare system through education, scheduling, language, transportation, coordination, and related assistance.
- Develop and maintain effective working relationships with community partners to improve referrals and resource availability.
- Participate in quality improvement projects and data gathering to ensure program goals are met.
- Maintain current knowledge of community resources and resources provided by the organization.
- Collaborate with community partners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
