Community Health Worker - Arabic Speaking

Serene Health • San Diego, CA

2d • $25 - $28 • Hybrid

About The Position

The Community Health Worker (CHW) serves as a trusted liaison between community members, healthcare providers, and social service organizations. As an integral, mostly remote member of an interdisciplinary Care Team, the CHW works alongside Lead Care Managers, MAs, and RNs to conduct outreach, provide health education, address social determinants of health, and connect members to medical, behavioral health, and community-based resources. The role works under the general supervision of Enhanced Care Management Leadership and partners with members, families, care teams, and community organizations to improve health outcomes, promote self-sufficiency, and reduce barriers to care. Direct member engagement is primarily conducted by Lead Care Managers, with the CHW serving mainly in a remote support role and conducting in-person community visits as needed.

The CHW serves diverse populations, including people experiencing homelessness, people at risk for avoidable emergency or hospital use, people with serious mental health or substance use needs, people transitioning from incarceration, adults at risk of long-term care institutionalization, nursing facility residents transitioning to the community, children and youth with specified complex health and social needs, children and youth involved in child welfare, people with intellectual or developmental disabilities, and pregnant or postpartum individuals who meet the stated eligibility criteria.

The position requires a high school diploma or GED, at least one year of relevant experience, bilingual English and Arabic proficiency, and a valid California driver's license and vehicle insurance. The role requires travel in a personal vehicle for outreach visits, with mileage reimbursement at a standard rate. The work is mostly remote and requires reliable high-speed internet and a private, HIPAA-compliant home workspace. The stated pay range is $25–$28 USD. Full-time employees are eligible to enroll in benefits after 60 days of employment; the 401(k) benefit is effective after one year.

Requirements

• High school diploma or GED.
• At least one year of experience in case management, member care, customer service, call center, or member care.
• Bilingual proficiency in English and Arabic.
• Valid California driver's license and valid vehicle insurance.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Ability to engage effectively with people from diverse cultural, ethnic, and socioeconomic backgrounds.
• Strong knowledge of community resources and social service systems.
• Computer skills for documentation, email communication, and electronic health record systems.
• Ability to work independently and collaboratively as part of a multidisciplinary care team.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to handle sensitive information professionally and confidentially.
• Ability to advocate for members and navigate complex healthcare and social service systems.
• Ability to multitask while managing a caseload and meeting program requirements.
• Ability to exercise sound judgment and maintain composure in challenging situations.
• Ability to travel in a personal vehicle for outreach visits.
• Reliable high-speed internet and a private, HIPAA-compliant home workspace.
• Ability to lift up to 15 pounds.
• Ability to sit, stand, walk, drive, and work on a computer for prolonged periods, and navigate homes, clinics, shelters, and community agencies.

Responsibilities

• Conduct in-person visits with community members and provide education on health-related topics.
• Help individuals access healthcare services, social services, and community resources.
• Assess social determinants of health and identify barriers affecting member well-being and healthcare access.
• Support care coordination and collaborate with healthcare providers, care managers, social workers, and community agencies.
• Work as a member of the pod Care Team, partnering with Lead Care Managers, MAs, and RNs.
• Accompany members to appointments when appropriate and help them navigate healthcare systems, insurance programs, and benefit enrollment.
• Maintain ongoing member contact through phone calls, home visits, community outreach, and telehealth platforms.
• Document member interactions, assessments, and referrals accurately and promptly in designated systems.
• Advocate for members and help resolve barriers to care and services.
• Participate in community outreach events, health fairs, educational workshops, and engagement activities.
• Maintain member confidentiality and comply with organizational and regulatory requirements.
• Participate in regularly scheduled member huddles for updates and feedback.
• Report to the office in person as needed for meetings.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance options for employees and their families.
• Short- and long-term disability benefits.
• Voluntary accident, critical illness, and hospital indemnity plans.
• Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• 401(k), effective after one year of employment.
• Paid vacation and sick leave.
• Paid holidays.
• Employee referral program.
• Company discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED