Community Health Worker

Muslim Community & Health Center • South Milwaukee, WI

58d • $19 - $20

About The Position

MCHC is expanding access to its services by preparing to open an additional location in South Milwaukee and is seeking a Community Health Worker (CHW) to join the team ahead of the site’s opening. The CHW is an essential member of MCHC’s interdisciplinary care team, helping patients access healthcare services, navigate community resources, and address barriers that affect their health and well-being. The role builds relationships with patients and community members, provides health education and outreach, and connects individuals with medical, behavioral health, social service, and other community resources.

Under general supervision, the CHW works collaboratively with providers, clinical staff, and community partners to support patients’ healthcare needs and social determinants of health. The role includes care coordination, patient follow-up, resource referrals, and community outreach, while maintaining patient confidentiality and working within the established scope of the position.

The anticipated start date is November 2, 2026. This is tentative and subject to the new location’s timeline and other operational factors. The final start date and training schedule will be communicated as plans are finalized. This is a full-time, 40-hour-per-week position operating Monday through Friday. Work takes place in an outpatient community health center and may include travel to community organizations, patient outreach locations, or events.

Requirements

• High school diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to work respectfully with individuals from diverse backgrounds and circumstances.
• Basic computer skills and ability to document interactions accurately.
• A valid driver’s license and reliable transportation may be required for community-based activities.
• Knowledge of community resources and barriers that affect access to healthcare.
• Strong verbal and written communication skills.
• Ability to build rapport, establish trust, and communicate with compassion and respect.
• Strong organizational, problem-solving, and follow-up skills.
• Ability to maintain confidentiality and professional boundaries.
• Ability to work independently while collaborating effectively with an interdisciplinary team.
• Ability to manage competing priorities and maintain accurate documentation.
• Ability to recognize when a patient’s needs require referral to a clinical professional or supervisor.

Nice To Haves

• Experience in community health, healthcare, social services, public health, or a related field.
• Community Health Worker certification or completion of a recognized CHW training program.
• Familiarity with Milwaukee-area healthcare providers, social service agencies, and community resources.
• Experience working with electronic health records or other patient documentation systems.
• Bilingual or multilingual abilities.

Responsibilities

• Help patients navigate healthcare services, appointments, referrals, and follow-up care.
• Identify barriers to accessing care, including transportation, financial concerns, food insecurity, housing instability, and difficulty navigating healthcare systems.
• Connect patients with appropriate medical, behavioral health, dental, social service, and community resources.
• Follow up with patients regarding referrals, resource connections, and identified needs.
• Support patients in understanding care instructions and accessing services without providing clinical advice outside the role’s scope.
• Provide basic health education about preventive care, wellness, and available health services.
• Encourage appropriate use of preventive services and routine healthcare.
• Participate in community outreach events, health fairs, educational workshops, and health promotion activities.
• Assist with outreach to patients who may benefit from additional support or services.
• Maintain knowledge of local community resources and referral processes.
• Assist patients with navigating assistance programs and completing resource referrals as appropriate.
• Develop and maintain relationships with community organizations and service providers.
• Communicate identified resource gaps or recurring patient needs to MCHC leadership and the care team.
• Document patient interactions, needs, referrals, and follow-up activities accurately and promptly in the designated system.
• Communicate relevant patient needs and barriers to appropriate care team members.
• Maintain confidentiality and comply with HIPAA requirements and organizational policies.
• Obtain appropriate consent and follow established procedures when coordinating with outside organizations.
• Collaborate with providers, nurses, medical assistants, behavioral health professionals, and administrative staff.
• Participate in team meetings, training, and quality improvement activities as assigned.
• Maintain professional boundaries and refer clinical concerns to qualified healthcare professionals.
• Perform other duties as assigned to support MCHC’s mission and operational needs.

Benefits

• Healthcare benefits, including medical, dental, and vision.
• Holiday pay.
• Ongoing training, career advancement opportunities, and support for employee development.
• Team lunches, holiday parties, and appreciation events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED