Community Health Worker-Behavioral Health (4627)
About The Position
The Community Health Worker-Behavioral Health will accept patient referrals and warm hand offs, both in-person and virtually, from LifeLong providers and staff. This role involves contacting, screening, and triaging patients using standardized tools, diagnostics, and structured interviews to identify needs, assess program eligibility, determine patient interest in services, and maintain a referral waitlist. The CHW will develop trusting relationships with patients, promoting patient-centered care and supporting them in achieving their health goals. This includes facilitating connections to various health and social services, both internal and external to LifeLong, assisting with scheduling appointments, health insurance, access to medications, and transportation. The role requires tracking patient attendance, following up on no-shows, and conducting appointment reminder calls. The CHW will also provide schedules to optimize patient access and productivity, collect and enter data accurately into the Electronic Health Record and other systems, and generate reports. They will provide patients with educational materials and resource lists, track patient progress using data reports, and participate in care team meetings and case conferences. Maintaining up-to-date information on community resources and promoting timely, coordinated internal communications among care team members are key responsibilities. The CHW will involve family members as necessary and promote diversity, equity, and inclusion. The role requires conducting oneself professionally in external settings and demonstrating a proactive, creative, and mature attitude with a commitment to working directly with low-income individuals from diverse backgrounds.
Requirements
- Good customer service skills.
- Good problem-solving skills.
- Good interpersonal skills.
- Ability to be flexible and adaptive to change while maintaining a positive attitude.
- Ability to seek direction/approval from mentor or supervisor on essential matters yet work independently when needed.
- Work in a team-oriented environment with a number of professionals with different work styles and support needs.
- Ability to effectively work with people from diverse backgrounds and be culturally sensitive.
- Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
- Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
- Commitment to working directly with low-income people from diverse backgrounds, in a helpful, supportive manner.
- Works 32 hours per week at their health center for 12 months starting August 12, 2024
- Authorized to work in the U.S
- Maintain enrollment and good standing in CHW Apprenticeship program, including completion of all required classes and trainings
Responsibilities
- Accept patient referrals and warm hand offs, both in-person and virtually, from LifeLong providers and staff
- Contact, screen, and triage patients, using standardized tools, diagnostics and structured interviews as appropriate and required by program, to identify needs, assess eligibility for a variety of programs, determine patient interest in services, and maintain referral waitlist if needed
- Develop consistent, trusting relationships with patients, promoting patient centered care and support for patients to achieve their health goals.
- Facilitate connections to a variety of health and social services both within and external to LifeLong, including referrals to community resources and assisting with scheduling appointments, health insurance, access to medications and transportation
- Track patient attendance at appointments, follow up on no-shows to support and improve continuity of treatment and conduct appointment reminder calls per program protocol
- Provides schedules, as needed, in order to optimize patient access and productivity.
- Collect and enter data into the Electronic Health Record and other required data systems in a timely and accurate manner, generating reports as required to support workflows
- Provide patients with accessible educational and other materials including resource lists, releases of information etc.
- Track patients’ progress using data reports and other tools available through LifeLong data systems
- Participate with care team in developing guidelines and workflows for services
- Attend team meetings and case conferences; CHW may facilitate, take minutes, and follow up with action items
- Maintain up to date information on health, educational, behavioral health and social service agencies in order to facilitate referrals and coordinate patient care
- Promote timely and coordinated internal communications among patients, medical, behavioral health and dental providers, case managers, and others involved in the patient’s care provision to inform and collaborate on care needs as they arise
- Attend external meetings as needed to ensure care coordination
- Involve family members/significant others as necessary to increase patient participation and improve patient well-being
- Promote diversity, equity and inclusion in support of patients and staff
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
