COMMUNITY HEALTH NAVIGATOR - FULL-TIME, MON - FRI, 8:00 AM - 4:30 PM

InterCommunity Health Care•Hartford, CT

About The Position

The Community Health Navigator supports Hartford residents in accessing and remaining engaged with medical, behavioral health, and social services. The role combines community outreach, patient navigation, whole-person health education, and strategies to reduce barriers to care. The navigator reaches people who are not connected to care and reengages existing patients, using social determinants of health (SDOH) screening data to create individualized navigation plans and provide hands-on support. The position includes conducting outreach and screenings, coordinating appointments and transportation, helping clients understand care plans and use healthcare services, documenting services, providing health education and advocacy, monitoring follow-up, and collaborating with community partners. The role also supports quality improvement and requires compliance with healthcare regulations, policies, and patient confidentiality requirements.

Requirements

Strong communication skills and ability to build trust and rapport across diverse populations.
Ability to maintain accurate documentation and manage multiple priorities.
Valid driver’s license and good driving history.
Strong interpersonal, organizational, and communication skills.
Empathy and cultural sensitivity.
Problem-solving ability and resourcefulness.
Ability to collaborate as part of a team and work independently.
Understanding of physical and mental health conditions.
Commitment to health equity and community wellness.

Nice To Haves

Experience in community health, case management, patient navigation, or a related field.
Education in healthcare, human services, public health, or social work.
Bilingual Spanish/English skills.

Responsibilities

Conduct assertive outreach to identify individuals not connected to a medical home and engage existing patients who have missed appointments.
Complete SDOH screenings, document findings in Epic, and develop individualized navigation plans.
Schedule and coordinate medical, behavioral health, and social service appointments.
Provide safe, timely transportation using agency vehicles or bus passes.
Help clients understand care plans, use MyChart and telehealth, and navigate healthcare systems.
Maintain accurate, up-to-date documentation of assessments, care plans, progress notes, and services rendered.
Educate clients on preventive care, chronic disease management, mental health awareness, and community resources.
Advocate for clients by coordinating referrals and reducing barriers, including food insecurity, transportation, and access to care.
Use client subsidy funds to address urgent needs that interfere with care engagement, such as food, transportation, and basic necessities.
Conduct follow-up outreach to support continued engagement in care.
Re-administer SDOH screenings 30 days after initial contact and adjust navigation plans based on progress.
Monitor outcomes and contribute to quality improvement efforts.
Build and sustain relationships with community partners, service providers, and local organizations.
Attend community events and use partnerships to identify residents in need of care.
Collaborate with front desk staff to identify patients who miss appointments and need outreach.
Ensure compliance with regulatory requirements and healthcare policies and procedures.
Adhere to federal and state regulations and guidelines and maintain patient confidentiality.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Voluntary vision coverage
Group life insurance
Supplemental life insurance
Short-term disability insurance
Long-term disability insurance
Paid PTO
Paid holidays
401(k) with 3% employer match and 3% employer contribution after 12 months and 1,000 hours worked
Career advancement opportunities