Community Health Assistant III

County of Orange • Santa Ana, CA

13d • Hybrid

About The Position

The County of Orange, Health Care Agency (HCA) is seeking a Community Health Assistant III (CHA III) to support the Women, Infants, and Children (WIC) Program. This role plays a crucial part in providing advanced health and nutrition education, assisting clients in accessing services, and acting as a vital link between the community and the healthcare system. The CHA III operates with minimal supervision, supports professional staff, helps design and deliver health education activities, and collaborates with community groups and service providers to ensure clients receive culturally responsive, high-quality support. Additionally, the CHA III may serve as a lead for a WIC clinic location, overseeing clinic operations, guiding staff workflows, and ensuring efficient and culturally responsive delivery of WIC services aligned with program goals.

Requirements

• Vision sufficient to read standard text, read a computer monitor and to drive
• Speak and hear well enough to communicate clearly and understandably in person, over the telephone and in small groups
• Independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment
• Manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write, and drive a vehicle
• Ability to stand and walk for long periods of time
• Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations
• Possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests
• Possess the ability to deal calmly and effectively with emotional interactions
• Applying advanced knowledge of community health practices to provide group and individual health education tailored to diverse communities
• Conducting comprehensive client assessments and supporting referrals to appropriate health and social services
• Delivering high risk nutrition counseling and assisting in the development and implementation of care plans
• Designing and preparing health education materials, presentations, and community health fair content
• Maintaining accurate documentation, case notes, and records using electronic systems and Microsoft Office applications
• Serving as a lead over clinic operations or specific health education functions, guiding staff and volunteers as needed
• Exercising sound judgment when evaluating complex client needs, cross-cultural concerns, or program eligibility issues
• Identifying service gaps, developing reasonable solutions, and taking effective action with minimal supervision
• Supporting team development by sharing expertise, mentoring peers, and fostering a collaborative work environment
• Establishing trust and rapport with clients, families, and community groups—particularly those with limited English proficiency or from underserved populations
• Acting as a liaison with community organizations, service providers, and culturally specific groups to strengthen resource networks
• Representing the program in community settings with professionalism, cultural humility, and sensitivity to diverse perspectives
• Facilitating groups, trainings, or outreach events that engage community members and promote program participation

Nice To Haves

• Extensive program knowledge
• Strong cross cultural communication skills
• Ability to function with a high degree of independence in community health settings
• Experience in community outreach
• Experience in client support
• Experience leading or coordinating specialized health education activities
• Fluent in both English and Spanish, including speaking, reading, and writing

Responsibilities

• Providing lead oversight for clinic operations or specific health education functions, including WIC clinic locations
• Providing group and individual nutrition education as part of delivering comprehensive WIC nutrition services
• Assisting in the development and design of health education presentations, materials, and outreach events, may include after hours and Saturday hours as needed
• Participating in outreach events and supporting community based services, including conducting diaper deliveries and engaging with clients in community settings to assess WIC eligibility
• Serving as a Local Vendor Liaison (LVL) for WIC by conducting field visits, supporting vendor compliance, and meeting driving requirements to maintain strong partnerships with authorized WIC vendors
• Serve as a liaison between local health care providers to encourage breastfeeding support services, including serving on multiple community focused workgroups and providing technical assistance to community partners and clinicians
• Issuing specialized care plans and modifying food packages while supporting culturally responsive service delivery for diverse WIC families
• Conducting high risk nutrition counseling, issuing breast pumps, managing benefits adjustments, and handling referrals and comprehensive dietary assessments to ensure participants receive appropriate and accessible nutrition services

Benefits

• Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed