Community Growth Manager (Commerce)

Black Girl Vitamins•Chicago, IL

3d•Onsite

About The Position

Black Girl Vitamins is seeking a Community Growth Manager to build and nurture relationships with their customer base. This role is crucial for transforming customer conversations into a strong community that influences marketing, product launches, and overall brand development. The ideal candidate will ensure every community member feels heard and that their feedback reaches the relevant internal teams. This position is based in Chicago and is a full-time role.

Requirements

3 to 5 or more years in community, social, brand, or customer engagement at a consumer brand.
Experience managing an online community, ambassador program, or highly engaged social audience.
Ability to build relationships and understand the difference between engaging an audience and building a relationship.
Skill in turning conversations into actionable insights for product teams.
Strong organizational skills, including maintaining trackers, gifting, and reporting accurately.
Ability to use data to inform future programming decisions.
Understanding of the lived experiences, interests, and wellness concerns of Black women.
Ability to represent BGV naturally and authentically.

Nice To Haves

Experience with consumer, wellness, beauty, or CPG brands.

Responsibilities

Own the daily conversation across the 15,000-member Facebook group, and engage with customers on Instagram, TikTok, and Facebook comments and DMs.
Represent BGV in a helpful, culturally relevant, and human manner.
Identify opportunities for BGV to participate in relevant conversations and respond promptly.
Build relationships with the most engaged customers and create a program to turn them into advocates and organic ambassadors.
Create recurring programming such as webinars, Q&As, challenges, contests, product education, and community conversations.
Integrate the community into product launches, promotions, referrals, and focus groups, prioritizing superfans.
Surface recurring customer questions, objections, needs, and product requests to Product, Creative, Growth, Retention, and CX teams through regular insights reports.
Utilize the community to test new products, concepts, and campaigns.
Track community programs, events, ambassador engagement, and product gifting, reporting weekly and monthly on engagement, participation, content volume, and sentiment.