Community Experience Representative
About The Position
Community Experience Representatives are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC. Essential functions include but are not limited to the following: Meet and greet members, their guests and visitors, and program participants and families, as they arrive Support the smooth operations of all welcome desk functions Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary Participate in all required trainings Assist members with purchases of retail goods and/or services Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials Assist with updating reference materials, such as safety guidelines and required logs and ledgers Support programs, and the cross-selling of programs whenever possible Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines. Adhere to the Code of Conduct Additional duties, as may be assigned by the supervisor
Requirements
- A minimum of a high school diploma, or an equivalent combination of education and experience
- A strong customer service and sales orientation
- A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
- A strong track record of consistently providing excellence in service, and quality of work
- Proficiency in using technology and/or office skills, as could be required on the job
- Experience working in high-performing, collaborative and constructive teams
- Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.
Nice To Haves
- Current CPR, AED and First Aid certification is a plus
Responsibilities
- Meet and greet members, their guests and visitors, and program participants and families, as they arrive
- Support the smooth operations of all welcome desk functions
- Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
- Participate in all required trainings
- Assist members with purchases of retail goods and/or services
- Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
- Assist with updating reference materials, such as safety guidelines and required logs and ledgers
- Support programs, and the cross-selling of programs whenever possible
- Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
- Adhere to the Code of Conduct
- Additional duties, as may be assigned by the supervisor
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
