Community Experience Representative

Jewish Community Center on the Hudson Inc.•Village of Tarrytown, NY

1d•$17 - $17

About The Position

Community Experience Representatives are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.

Requirements

A minimum of a high school diploma, or an equivalent combination of education and experience
A strong customer service and sales orientation
A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
A strong track record of consistently providing excellence in service, and quality of work
Proficiency in using technology and/or office skills, as could be required on the job
Experience working in high-performing, collaborative and constructive teams
Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.

Nice To Haves

Current CPR, AED and First Aid certification is a plus

Responsibilities

Meet and greet members, their guests and visitors, and program participants and families, as they arrive
Support the smooth operations of all welcome desk functions
Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
Participate in all required trainings
Assist members with purchases of retail goods and/or services
Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
Assist with updating reference materials, such as safety guidelines and required logs and ledgers
Support programs, and the cross-selling of programs whenever possible
Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
Adhere to the Code of Conduct
Additional duties, as may be assigned by the supervisor