Community Engagement Specialist

Vero Networks•Denver, CO

4d•Onsite

About The Position

The Customer Engagement Specialist serves as the trusted local representative for Vero Fiber within a 55+ residential community. This role combines sales, service, and hands-on support, helping residents stay connected through reliable fiber internet and guiding them as they transition from traditional cable or satellite TV to streaming platforms. This is a part-time position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service.

Requirements

Must have strong interpersonal and communication skills and be approachable, patient, and empathetic.
Comfortable explaining technology in simple, easy-to-understand terms.
Excellent communication skills.
Proven ability to work independently and manage time effectively.
Prior sales or customer service experience (telecom, senior services, or technology support preferred).
Ability to read, write, speak, and understand English; Spanish proficiency is a plus.
Must have reliable transportation, the ability to travel to assigned customer areas, and a valid driver’s license with current auto insurance.
Must be comfortable working part‑time hours with a flexible schedule, including weeknights and weekends, as needed to support the core responsibilities of the role.
Ability to pass a background check is required.
Ability to pass a pre-employment drug screen.

Nice To Haves

Prior customer success, or high-touch support experience.
Experience in telecom, utilities, or subscription-based services.

Responsibilities

Actively engage residents through door-to-door conversations, community events, and scheduled demonstrations.
Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.
Troubleshoot basic connectivity issues with home Wi-Fi networks
Provide assistance with setting up streaming software, reconnecting wireless devices (laptops, tablets, phones, etc.)
Understand residents’ needs and recommend the best internet plan or streaming setup to match their lifestyle.
Build lasting relationships with residents and community staff to strengthen Vero Fiber’s reputation for friendly, trustworthy service.
Visit new customers in their homes to assist with the set up streaming devices, smart TVs, or apps (e.g., Netflix, YouTube TV, Amazon Prime).
Provide basic training on how to navigate streaming platforms and use Vero Fiber’s internet effectively.
Host small group “Streaming 101” or “Cut the Cord” workshops in community spaces.
Follow up with residents after installation to ensure they are comfortable using their new services.
Track sales activity, leads, and follow-ups in CRM software.
Participate in sales campaigns and community marketing initiatives.
Achieve monthly sales goals while maintaining high customer satisfaction.
Complete administrative tasks, order forms, and service requests in accordance with company standards.