Community Engagement Specialist (internship)

Urban Ecology Center•Milwaukee, WI

2d•Hybrid

About The Position

The Urban Ecology Center hires nearly 30 people annually for our Green Career Pathways summer employment & internship experience. Our model of creating neighborhood-based environmental education centers energizes urban public natural areas. Located in vibrant public green spaces in Milwaukee, our fast-growing organization serves over 200,000 people of all ages annually. Our Green Career Pathways efforts are providing people with an immersive green career experience while having a significant impact on our mission. The goal of this full-time, seasonal position is to develop skills in visitor experience and outreach. This position will experience the “nuts and bolts” of a dynamic, fast-growing nonprofit organization. Your work will support one of our three vibrant communities, while supporting the overall work of the Community Engagement team at all 3 branches by supporting Your role enhances the visitor experience by providing information, assisting with events, participating in neighborhood outreach, promoting programs, and overall connecting the community to the Urban Ecology Center's mission: connecting people in cities to nature and each other. We are hiring TWO Community Engagement Specialists this summer! 1 based at Menomonee Valley branch (3700 W Pierce St); bilingual Spanish/English is required. 1 based at Washington Park (1859 N 40th St).

Requirements

High school diploma or equivalent education is required.
At least one year of additional coursework or work experience related to customer service, non-profits, or general administration is required.
Effective Communicator: you can articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world
Collaboration: You have a strong ability to collaborate and share responsibilities with peers
Growth Mindset: You have a demonstrated commitment to ongoing professional development and incorporating feedback; you are optimistic about future opportunities
Efficient : You have strong attention to detail, are self-motivated, and are able to multitask. You are able to prioritize your work based on importance and urgency.
Strong cultural competency and commitment to equity, dignity, and justice.
Affinity to the Urban Ecology Center's mission, vision, and values.
Data management skills (Excel) required
Bilingual Spanish/English is required for our Menomonee Valley position

Nice To Haves

At least 1 year of volunteer experience is preferred.
Bilingual in Spanish or Hmong is preferred for other locations.
Database experience (Volgistics or Altru) preferred

Responsibilities

Assist with the coordination and participation in outreach efforts to engage people in the neighborhoods we serve through our programs, offerings, and community center; including tabling at events, distributing flyers, and sharing promotional materials.
Participate in community conversations and neighborhood events.
Co-lead projects related to our visitor experience.
Support our community gardens programs as needed.
Welcome visitors.
Engage them to meet their needs, interests, or curiosity about the Center and advance the Center's mission.
Assist receptionists with strong customer service at the reception desk, and cover the desk when a receptionist is unavailable.
Support front desk operations such as directing phone calls, guiding members on our website, and taking payments in our system.
Help enforce visitor and building policies.
Lead building tours for daily visitors and groups as scheduled.
Keep reception desk and public areas neat, clean, and professional
Promote program participation, membership, volunteerism, rental, and community involvement to visitors.
Connect visitors to other staff members when appropriate.
Enter data collected from outreach efforts into the UEC’s CRM database (Altru) and mailing lists to support deepened engagement with individuals and partners.