Community Engagement Specialist
About The Position
The Community Engagement Specialist supports families and strengthens ANNA’s regional presence across Massachusetts. This role combines community outreach and family engagement, serving as a key connector between families, referral partners, and ANNA’s clinical teams. Assigned to a defined geographic region, the Community Engagement Specialist manages a referral-to-intake pipeline while building meaningful, long-term partnerships with community organizations. Success in this role is measured by growth in qualified referrals, strong referral-to-intake conversion, timely follow-up, and positive experiences for families and community partners.
Requirements
- Strong interpersonal and communication skills, including comfort supporting families through complex or emotionally sensitive situations.
- Demonstrated ability to work with a high degree of autonomy, taking initiative and ownership of responsibilities while staying aligned with team goals.
- Proven ability to manage priorities independently, structure work proactively, and follow through consistently in a fast‑moving environment.
- Strong organizational and time‑management skills, with attention to detail and accountability for outcomes.
- Comfort represents the organization externally and building trust with a wide range of community partners.
- Willingness to travel within the assigned region and attend occasional evening or weekend events as needed.
Nice To Haves
- Experience in autism services, early childhood, disability services, or community-based roles.
- At least 1–2 years of experience in sales, customer service, outreach, intake coordination, or high‑touch relationship management.
- Experience taking ownership of a pipeline, territory, or portfolio of relationships.
- Familiarity with neurodiversity‑affirming approaches, inclusive language, and family‑centered care.
- Experience using Salesforce or other CRM or referral‑tracking systems.
- Bilingual or multilingual (Spanish and/or Portuguese preferred).
- Lived experience as an autistic person, caregiver, or family member strongly valued.
Responsibilities
- Build and maintain relationships with referral partners such as Early Intervention programs, pediatricians, neuropsychologists, childcares, and community organizations.
- Execute regional outreach activities including visits, presentations, and follow-up communication.
- Identify new partnership opportunities aligned with ANNA’s mission and growth strategy.
- Represent ANNA at community events, conferences, and resource fairs.
- Track outreach activity and partner relationships in Salesforce.
- Serve as a primary point of contact for families during the intake process.
- Provide clear, empathetic guidance to families navigating services.
- Manage the regional referral-to-intake pipeline to ensure timely outreach and follow-up.
- Coordinate documentation and smooth handoffs to clinical teams.
- Identify common barriers and share insights with leadership.
- Support planning and execution of regionally focused community events.
- Collaborate with internal teams on outreach communications and materials.
- Maintain accurate CRM documentation and provide regular updates on referral trends and progress.
Benefits
- 401(k) with company match
- Health, dental, and vision insurance
- Flexible PTO and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
