COMMUNITY ENGAGEMENT PROGRAM MANAGER

Downtown Phoenix Inc•Phoenix, AZ

36m•Onsite

About The Position

The Program Manager plays a key role in advancing Downtown Phoenix Inc.’s mission by leading placemaking initiatives, managing community-facing programs, and supporting stakeholder engagement efforts across Greater Downtown. This role blends program ownership, cross-department collaboration, and on-the-ground execution, with a strong emphasis on public realm improvements, volunteer engagement, and community connection.

Requirements

Bachelor’s degree preferred (a degree in urban planning or related field is a plus)
3–5 years of experience in event organization, community engagement, or marketing
Willingness to work some non-traditional hours to support events
Experience working with small businesses and property management
Experience using Customer Management Systems (CRM)
Ability to lift up to 50 lbs.
Work outside as needed

Nice To Haves

Strong understanding of the Downtown Phoenix neighborhood
Service-minded with a collaborative spirit
Comfortable managing responsibilities and contributing ideas while working under direction
Ability to multi-task and adapt quickly to new opportunities and challenges
Engaging personality and strong people skills

Responsibilities

Identify, plan, and implement mission-based placemaking initiatives, including public art, wayfinding, pedestrian enhancements, walkability improvements, pop-up activations, and other public space projects.
Support placemaking-led activations that enhance the experience of residents, workers, and visitors in Downtown Phoenix.
Manage the Downtown Street Pole Banner Program, including scheduling, client communication, production coordination, and execution.
Collaborate cross-departmentally with Streets, Administration, and Marketing + Events to ensure timely installation and continued program growth.
Manage the Flock Volunteer Program by building relationships with nonprofit partners, coordinating volunteer opportunities, preparing communications, and providing on-site support.
Grow and maintain meaningful volunteer engagement aligned with DPI’s mission and stakeholder priorities.
Maintain accurate stakeholder contact records and engage in regular email and in-person communication with stakeholders, including residential properties, to raise awareness of DPI programs, services, initiatives, and events.
Attend community meetings as needed and route stakeholder feedback to appropriate DPI teams.
Support DPI-produced, co-produced, sponsored, and community events by assisting with logistics such as ideation support, community outreach, vendor coordination, permitting support, materials preparation, and day-of execution.
Serve as a point of support for placemaking-oriented events and activations, with particular focus on engagement with residential and office towers.
Work collaboratively with other DPI departments, including Ambassadors, Clean + Green, Marketing, PCA, and Administration.
Utilize project management tools (e.g., Asana) to track initiatives, timelines, and deliverables.