Community Engagement Officer (Public Info Rep)

Metropolitan Government of Nashville & Davidson County•Nashville, TN

7d•Onsite

About The Position

The Community Engagement Officer strengthens the Office of Homeless Services’ connection to the community by building strategic partnerships, expanding outreach, and ensuring unhoused and newly housed individuals can access supportive resources. The role supports Nashville’s mission to end homelessness through collaboration, innovation, and compassion, using local data and a systems-thinking approach to inform program and system design. The position coordinates community events, trainings, and volunteer activities; maintains relationships with partner organizations; and supports community building in Permanent Supportive Housing. It involves travel across Nashville and Davidson County and flexibility to work outside normal business hours.

Requirements

Bachelor’s degree from an accredited college or university.
Two years of experience disseminating information and/or planning public relations activities; no substitution is permitted.
Valid driver license.
Must be a Tennessee resident or become one within six months of employment.
Ability to travel across Nashville and Davidson County and work outside normal business hours as needed.

Nice To Haves

Bachelor’s degree or higher in Social Services, Community Development, Public Administration, or a related field.
Experience providing training, user support, or customer service in a service-oriented environment.
Experience working with community-based organizations or vulnerable populations.
Experience in outreach, community engagement, partnership development, or service coordination.
Experience developing outreach strategies or coordinating public events.

Responsibilities

Build and maintain relationships with local service providers, nonprofits, neighborhood groups, and community organizations.
Coordinate community events, presentations, resource fairs, and outreach activities to increase awareness and connect residents with services.
Assist at resident meetings, forums, and social events to support community building in Permanent Supportive Housing.
Coordinate events on the day they take place, for internal and external events.
Develop and maintain a directory of community providers and manage internal and external calendars.
Collaborate with partners and internal staff to identify and secure resources for unhoused and newly housed residents.
Attend and facilitate community meetings, outreach activities, and partner events across Nashville and Davidson County.
Collect data, conduct surveys, and prepare monthly, quarterly, and annual community engagement reports.
Assist with communications and messaging in coordination with the Public Information Officer.
Support training efforts by recruiting regional and national leaders for community presentations and workshops.
Manage program-related budgets and perform other duties as assigned.