Community Engagement Manager

NetBox Labs

4d • $95,000 - $112,000

About The Position

We’re hiring a community engagement manager to serve as a steward of the global NetBox ecosystem—sitting at the intersection of infrastructure expertise, systems thinking, and community growth. You’ll act as the connective tissue between a broad community of practitioners, technology leaders, customers, and partners, and the NetBox Labs team. This role is not about being the primary technical voice, but about enabling the right voices—across engineering, product, and the community itself—to engage authentically and at scale.
We’re seeking someone who can design and operationalize how we listen to, support, and grow alongside this ecosystem. You’ll identify opportunities to engage across the channels where our community is most active, surface meaningful trends and insights, and elevate the people and organizations shaping how NetBox is used in the real world. This role has outsized impact on how NetBox Labs shows up—strengthening a vibrant, interconnected ecosystem while building a durable, mutually valuable relationship between the community and the business.

Requirements

• Knowledge and demonstrable experience communicating with and working with technical audiences. (You don’t need to be a senior engineer, but you do need to be able to learn to speak some of the language.)
• Strong written and verbal communication skills, including public speaking or webinar hosting.
• Experience building or engaging with technical communities—open-source experience strongly preferred.
• Background in marketing, program management, developer relations, community management, or similar.
• Experience managing multiple programs, deadlines, and stakeholder groups.
• Comfortable engaging daily across online forums and social platforms.
• Passion for community-driven growth and supporting practitioners
• 3–5 years of experience in community marketing, developer relations, technical advocacy, or related roles within enterprise technology companies
• 2+ years of experience in a fast-paced startup environment working cross-functionally with product, engineering, and marketing
• Demonstrated experience engaging and supporting technical communities, ideally in networking, infrastructure, automation, or open-source ecosystems
• Proven track record of building, scaling, and nurturing community programs—such as user groups, ambassador/advocate programs, meetups, or open-source contributor communities
• Experience with event management including virtual webinars, community meetups, or conference participation

Nice To Haves

• Previous work experience in networking or IT infrastructure space and/or high-growth B2B SaaS companies
• Hands-on technical experience with networking, network engineering, infrastructure automation, or adjacent fields. (You don’t need to be a senior engineer, but you do need to speak the language.)

Responsibilities

• Cultivate, grow, and support NetBox’s global community of practitioners, executives, contributors, and partners by identifying opportunities for NetBox Labs to engage daily across digital platforms including LinkedIn, Reddit, GitHub, Slack, Hacker News, industry Discords or other forums.
• Proactively monitor community conversations for technical questions and trends and collaborate with internal resources to get them answering or escalate product insights internally.
• Build and launch the NetBox Heroes advocate program from the ground up. Identify, onboard, and empower community champions to create and share content, speak at events, and support new users.
• Highlight the success stories from within the NetBox ecosystem on our blog, podcast series, community newsletters, webinars, and monthly community meetups (virtual and in-person).
• Collaborate with the broader marketing team to package community insights into impactful stories that build awareness and trust for NetBox and NetBox Labs.
• Lead monthly virtual community calls—including agenda creation, speaker recruitment, and hosting.
• Build and run NetBox’s global meetup strategy, including coordinating in-person regional community groups in key cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed