Community Engagement Manager

Movember•Santa Monica, CA

4d•Hybrid

About The Position

This is an opportunity to build meaningful relationships with supporters while helping deliver a unique fundraising campaign. You’ll play a key role in driving revenue growth, improving supporter experience and leading seasonal campaign teams that help bring Movember to life each year. You will manage a portfolio of fundraisers and donors with accountability for revenue growth, retention and supporter engagement. You will build meaningful relationships with fundraisers, donors and community leaders to increase long-term support. You will use CRM data, supporter insights and AI-enabled tools to improve fundraising performance and supporter journeys. You will identify new fundraising opportunities and convert inbound interest into active supporters. You will lead operational delivery across donation processing, supporter communications and campaign readiness. You will manage end-to-end remittance and donation reconciliation processes alongside Finance. You will hire, onboard, train and lead seasonal campaign staff during peak campaign periods. You will act as the escalation point for complex supporter issues during campaign season. You will represent Movember at fundraising events and community activations. You will partner cross-functionally with Marketing, Partnerships, Tech and Impact teams to improve supporter experience and fundraising outcomes.

Requirements

A minimum of 3 years’ experience in fundraising, community engagement, revenue generation or fundraising operations at a senior level
Experience managing staff, including onboarding, coaching and performance management
Proven experience managing fundraising or customer portfolios with revenue or retention accountability
Strong experience using CRM systems to manage supporter or customer engagement and track activity
Demonstrated ability to grow supporter, customer or client relationships through proactive engagement strategies
Experience working with data and insights to improve operational processes, supporter experience or campaign performance
Experience managing workflows, resolving issues and improving processes

Nice To Haves

Experience in fundraising, not-for-profit or purpose-led organisations
Experience leading seasonal, temporary or campaign-based teams
Experience supporting large-scale campaigns, events or community initiatives
Knowledge of supporter stewardship, donor retention or fundraising lifecycle strategies
Experience improving operational processes through automation or workflow optimisation

Responsibilities

Manage a portfolio of fundraisers and donors with accountability for revenue growth, retention and supporter engagement
Build meaningful relationships with fundraisers, donors and community leaders to increase long-term support
Use CRM data, supporter insights and AI-enabled tools to improve fundraising performance and supporter journeys
Identify new fundraising opportunities and convert inbound interest into active supporters
Lead operational delivery across donation processing, supporter communications and campaign readiness
Manage end-to-end remittance and donation reconciliation processes alongside Finance
Hire, onboard, train and lead seasonal campaign staff during peak campaign periods
Act as the escalation point for complex supporter issues during campaign season
Represent Movember at fundraising events and community activations
Partner cross-functionally with Marketing, Partnerships, Tech and Impact teams to improve supporter experience and fundraising outcomes