Community & Engagement Manager

Wisp

2d • Remote

About The Position

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you. We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth. We are currently looking for a Community & Engagement Manager (Contract) to join our Marketing team. This is a highly executional, insight-driven role focused on how Wisp shows up in real-time conversations across platforms. In this role, you’ll partner closely with the Senior Marketing Manager, Content & Creator Strategy and the Sr. Director of Brand Marketing to ensure our community feels heard, supported, and understood. You’ll manage day-to-day interactions across comments, DMs, Reddit, and other channels—while identifying patterns in sentiment, surfacing insights, and helping shape how we communicate with patients. This is an ideal role for someone who is deeply attuned to online behavior, thrives in fast-moving environments, and sees community engagement as both a service function and a strategic growth lever. This role is offered as a six-month contract position.

Requirements

• 3–6+ years of experience in community management, customer engagement, or social care
• Strong written communication skills and are comfortable engaging in nuanced or sensitive conversations, especially in health or regulated spaces.
• Highly responsive and exercise strong judgment when managing high-volume interactions across channels.
• Skilled at identifying patterns in qualitative feedback and turning them into clear, actionable insights.
• Organized, proactive, and comfortable building structure in ambiguous environments while collaborating cross-functionally.
• Must be authorized to work in the country this requisition states.

Nice To Haves

• Reddit or Substack experience

Responsibilities

• Own day-to-day community engagement across platforms (comments, DMs, Reddit, reviews), delivering timely, empathetic, and on-brand responses.
• Monitor and analyze community sentiment, identifying trends and translating insights into actionable recommendations for Marketing, Product, CX, and Medical teams.
• Develop and refine response frameworks, escalation paths, and engagement guidelines to ensure consistency, quality, and compliance at scale.
• Lead Wisp’s presence in conversation-driven platforms (e.g., Reddit), prioritizing authentic engagement, trust-building, and insight capture.
• Partner cross-functionally to ensure community insights inform broader strategy, while supporting SEO/AEO and light publishing needs as required.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees