Community Engagement Lead e-Cyclist - Amazon

Northwest Center•Sunnyvale, CA

11d•Onsite

About The Position

In late 2015, Amazon launched Seattle's first Community Banana Stand to connect with the community. Now, we're bringing the fun to Sunnyvale, CA by cruising through town on a banana-filled bike and spreading joy along the way! The Community Banana Stand is a fun way to connect with the community. The program brings moments of joy to corporate sites and surrounding areas. Northwest Center staffs the stands with upbeat "Banistas" who make each interaction special. Ready to lead with energy and make an impact? As our Community Engagement Lead e-Cyclist, you'll set the standard for outstanding customer service and shape the guest experience. You’ll train and inspire two part-time Community Engagement e-Cyclists to deliver 5-star service every day. Cruise through your route on an electric bike, stopping to hand out free bananas to keep the community energized and smiling! Whether rolling out new initiatives, tackling challenges, or embracing change, you’ll be at the heart of a fast-paced, and ever-evolving environment. You’ll collaborate with a passionate team, greet guests with excitement, keep everything running smoothly, and solve problems on the spot. As the face of our community Banana Stand, you’ll create an unforgettable experience that keeps people coming back for more. If you’re ready to lead, innovate, and thrive in a role that never slows down—this is your moment!

Requirements

1 year of customer service experience with roles working with community engagement preferred.
6 months’ experience operating a bicycle in an urban environment. preferred.
Must possess a valid California Driver's License.
Must be able to pass a drug test.
Commitment to personal and road safety practices.
Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
Ability to perform subtraction, multiplication and division for equations up to 3 digits.
Must be proficient with MS Windows, Excel, and Outlook e-mail.
Ability to work independently with limited supervision.
Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
Ability to own projects from beginning to end.
Strong conflict resolution and problem-solving skills.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Attention to detail and accuracy.
Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Nice To Haves

1 year of customer service experience with roles working with community engagement preferred.
6 months’ experience operating a bicycle in an urban environment. preferred.

Responsibilities

Assists with the daily setup of the banana stand by transporting it via electric bike to designated locations throughout Amazon's campus.
Riding the electric bike with a 1.5-mile radius as well as physically pushing the bike up moderate inclines as needed.
Providing leadership to a small team including day-to-day operational support.
Exemplify and inspire interactive customer experiences by delivering outstanding customer service, fostering engagement, and creating positive, memorable interactions with every customer.
Ensuring the bananas are properly organized, sorted, and maintained in the crates. Assist in the daily ordering of bananas.
Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
Attending events with the banana stand as needed.
Attend weekly syncs with Supervisor to review projects, operations, and team feedback.
Handle delivery/operational issues, troubleshoot solutions, and advise on process improvements.
Train new hires, provide ongoing Banista training, and support Banana Stand openings.
Conduct monthly inventory counts for uniforms, assets, and manage Holiday/Seasonal décor kits.