Community Engagement Associate

Solace

1d • Remote

About The Position

Solace is a Series C startup founded in 2022, backed by prominent investors, aiming to fix the broken U.S. healthcare system. We provide expert advocates and tools to help patients navigate healthcare complexities and achieve better outcomes. Our team is lean, mission-driven, and growing rapidly. We are seeking an intense, precise, and heartfelt individual to join us in redefining healthcare. This role is an opportunity to do the best work of your life alongside a dedicated team.

This Community Engagement Associate will support the company's presence across social media and review channels, including Meta, Reddit, Trustpilot, and Better Business Bureau. The role is critical in shaping brand perception through thoughtful, quick, and consistent responses to feedback. Reporting to the Community Engagement Manager, this position will ensure brand voice consistency across all channels and collaborate with Clinical Operations and Customer Experience teams to provide empathetic, accurate, and service-oriented responses.

Requirements

• 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups
• Experience managing internal communication tools, knowledge management, and community platforms
• Ability to maintain confidentiality, keep customer and company information secure, as well as exercise strong judgment and professionalism at all times.
• Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Solace’s brand voice.
• A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of our customers.
• A creative approach to problem solving, and a sense of humor

Nice To Haves

• Bachelor’s degree in a related discipline is preferred.
• A clinical background is strongly preferred
• A high level of agency and autonomy, coupled with a vision for what healthcare can and should be

Responsibilities

• Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot and Better Business Bureau
• Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses.
• Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams.
• Own response times and ensure we’re meeting SLA’s across channels.
• Support proactive social strategies that strengthen our brand reputation.
• Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree