Community Engagement Associate

Pano AI

5d•$86,505 - $98,355•Remote

About The Position

Pano AI is seeking a Community Engagement Associate (Texas) to manage relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. This role requires high-touch communication and support for direct and indirect customers both pre- and post-deployment. The ideal candidate is an excellent communicator with a high-energy, process-driven mindset, capable of providing a superior customer experience. This position is perfect for someone with a background in the disaster management community (e.g., current or former firefighter, emergency manager) who is passionate about the environment and interested in climate resiliency. The role is primarily focused on end-users in Texas, so residing in the area is ideal. In a time of significant change in disaster preparedness, this critical role within Pano's community engagement team (part of Customer Success) will help empower and accelerate this transformation by building and managing Pano's "ground game" through the installation of an engaged end-user network that responds to Pano station alerts.

Requirements

This is a remote position requiring candidates to reside within the state of Texas
BA/BS degree preferred with 2+ years of experience in wildfire, forestry, or disaster management—ideally within a federal wildland fire or state fire agency
2+ years of professional experience in training and development, sales/marketing, customer success/support, operations, or project management.
Ability to travel up to approximately 20% of the time.

Nice To Haves

Excellent communication skills.
Friendly, enthusiastic, and positive attitude with strong interpersonal and outreach skills.
Skilled at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail.
Comfortable working in a SaaS environment with an understanding of Google Suite.
Belief in Pano AI’s mission, empathy for the stakeholders we serve, a desire to excite our customers, and curiosity and interest in our technology.

Responsibilities

Drive Agency Adoption & Engagement: Build and maintain relationships with fire departments, emergency management offices, dispatch centers, and other first responder agencies within Pano deployment areas, ensuring they understand the value of Pano and actively use the platform.
Own Outreach, Onboarding & Training: Identify the right agencies and decision-makers within each camera coverage area, establish relationships, and lead onboarding and training that enables end-users to confidently integrate Pano alerts into their operational workflows.
Turn Alerts Into Action: Drive meaningful platform engagement beyond initial onboarding—regularly connect with agencies, understand how they are using Pano, remove barriers to adoption, and help ensure alerts are reviewed and operationalized.
Be the Voice of the Fire Community: Develop a deep understanding of agency priorities, workflows, and challenges, translating feedback and field insights back to Customer Success, Sales, Product, and Operations to improve the customer and end-user experience.
Represent Pano in the Field: Serve as a trusted representative of Pano within the fire community through agency meetings, industry events, workshops, presentations, and deployment activities, building credibility and strengthening Pano’s relationships across the region.