Community Engagement Administrative Assistant

Partners Behavioral Health Management•Hickory, NC

1d•Onsite

About The Position

This position provides administrative and office/procedural support to the Director of Community Engagement or other designated staff within the Department. The role involves coordinating support activities for effective department management, facilitating workflow, directing support staff if applicable, and handling routine administrative tasks to relieve the Director of these duties. The work requires attention to detail, resourcefulness, autonomy, accountability, and initiative, with a consistent understanding of the department's aims and objectives.

Requirements

High School graduate or equivalent
three (3) years of administrative support experience
Extensive knowledge and proficiency of Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.)
Knowledge of program practices, techniques, and technology sufficient to support the program
Knowledge of standard office practices and procedures, including program terminology, references and organization instructions concerning such matters as correspondence, time and leave regulations, and filing and purging of information within the work unit; this position must exercise judgment in determining which guideline applies to a given situation
Knowledge of the goals and objectives of the work unit and an understanding of the structure and functions of the organization (must have knowledge of staff assignments/commitments, and the functions of other internal and external organizational segments whose work impacts on the unit or with which work must be interfaced
Excellent computer skills; proficient in Microsoft Office Products (Word, Excel, Outlook, Publisher); experience in use of databases
Ability to practice effective communication techniques, oral and written
Ability to establish and maintain effective interpersonal and working relationships with internal and external Customers
Ability to analyze and interpret policy and procedural guidelines and to resolve problems and questions, independently
Ability to complete non-routine activities and tasks that require deviation from established procedures which includes the ability to choose the appropriate course of action and recognize the existence of and differences among situations
Ability to plan and carry out the day-to-day work of the office based on priorities established by the supervisor and knowledge of the program
Ability to use initiative and judgment in resolving problems not covered by established priorities or prior experience
Ability to recognize sensitive or unusual situations that should be referred to another more appropriate staff member or to the supervisor
Ability to manage and uphold integrity and confidentiality of sensitive data

Nice To Haves

Associate Degree in Business or Office Administration field
two (2) years of administrative support experience in a human service/healthcare setting
extensive experience in Microsoft Office Products (Word, Excel, Outlook, PowerPoint, etc.)

Responsibilities

Provides comprehensive support to the Director of Community Engagement and assigned individuals within the Department by being detailed oriented and resourceful in completing projects as assigned and consistent with established objectives.
Composing letters, memorandums and reports which may require independent research
Coordinating arrangements for conferences and meetings
Planning and arranging for the maintenance and preparation of information needed for various meetings, reports, presentations
Screening calls and visitors
Review and monitoring of limited contracts, budgets and invoices
Monitoring staff activity related to commitments made by the Director of Community Engagement and/or as required by Tailored Plan operations
Screening/routing material based on content; providing receptionist and telephonic services
Word processing, scribing minutes and proofing documents
Thoroughly and accurately enter and maintain data in all applicable systems and/or databases as per established practices, processes and protocols.
Assist the Department Director and staff in data analytics and the design of reports fir internal and external use.
Ensure that all record keeping, and data sharing be timely and well-documented to support organizational needs for daily operations and reporting requirements.
System of Care quarterly reporting
Juvenile Justice Substance Abuse Mental Health Partnership monthly report
Local Crisis Plan biannual
Community Engagement and other required Tailored Plan documents
Other related projects and duties as assigned.