Community Employment Consultant

State of Indiana•Indianapolis, IN

7d•Onsite

About The Position

The Community Employment Consultant administers comprehensive Wagner-Peyser Employment Services, helping job seekers with career guidance, skills assessments, labor market information, and enrollment in the Department of Workforce Development (DWD) system. The role manages the Reemployment Services and Eligibility Assessment (RESEA) program, including compliance with mandatory claimant appointments, and guides Employment Services Navigators in eligibility reviews and customized return-to-work planning. The position works with the regional Business Services Team to manage job listings and connect qualified candidates with local employers, following a no-customer-turned-away standard. The position also provides daily supervision to Wagner-Peyser staff assigned to a WorkOne office or region. It evaluates staff performance, identifies performance or skill concerns, and provides coaching, feedback, and training. It participates in hiring by initiating vacancy fills, screening applications, conducting interviews, and making recommendations under established procedures. The role works 37.5 hours per week, from 8:00 a.m. to 4:30 p.m., with one hour for lunch. Remote work is not available. The position is exempt from overtime compensation and may require work beyond 75 hours per pay period without additional compensation. Additional Trade Adjustment Assistance (TAA) case-management duties include maintaining knowledge of Department of Labor TAA rules and regulations, understanding allowable agency TAA expenditures and unemployment insurance funding (TRA), developing training plans for eligible participants, and ensuring DOL funds are spent appropriately. Other duties may be assigned.

Requirements

High school diploma or High School Equivalent (HSE) and at least two years of customer service experience applying relevant knowledge, skills, and abilities in a similar role may be considered; a degree is not required.
Advanced knowledge of DWD programs, policies, and procedures.
Ability to assess applicants’ skills, knowledge, and abilities and make suitable training recommendations.
Considerable knowledge of creating and presenting presentations to diverse audiences.
Specialized knowledge of applying different funding sources based on client needs.
Ability to track and analyze client and employer data.
Advanced research skills and ability to use internet-based resources.
Considerable knowledge of professional communication and interaction with different stakeholders.
Ability to prioritize tasks and be detail-oriented.
Ability to adapt to policy changes.
Ability to manage relationships, motivate, and assist customers at various levels.
Ability to use the State’s current client and employer services program system.
Demonstrated experience using Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Reach out to employers with qualified WorkOne candidates to fill openings.
Work with regional employers to fill open positions and pre-screen candidates as needed.
Collaborate with regional business services representatives to prepare and promote hiring, including for specialized populations such as Veterans, vocational rehabilitation participants, adult education participants, youth, and ex-offenders.
Gather applicant information and evaluate qualifications, educational backgrounds, and employment barriers.
Assist clients with job searches and resume building.
Review assessments, client backgrounds, and vocational plan interests to recommend and refer clients to WIOA representatives for opportunities.
Recommend and administer assessments and interpret aptitude results.
Explain community public assistance services and make referrals.
Explain available services to applicants and advise them about employment opportunities.
Refer clients to appropriate specialists for Veterans’, disabled Veterans’, and other specialized programs when necessary.
Use data-tracking systems to record services provided to job seekers and business customers.
Create materials and attend job and hiring fairs to recruit talent.
Provide technical assistance to customers using automated systems, including Indiana Career Connect programs.
Present educational materials to groups or individuals.
Maintain knowledge of Department of Labor TAA program rules and regulations and allowable TAA funding and expenditures.
Develop training plans for eligible TAA participants and understand applicable TRA funding.
Ensure DOL funding is spent appropriately.
Supervise Wagner-Peyser staff; continually evaluate performance, review monthly performance, and provide coaching, feedback, and training.
Participate in hiring by initiating vacancy fills, screening applications, interviewing candidates, and making recommendations.
Manage the RESEA program and support compliance with mandatory claimant appointments.
Guide Employment Services Navigators in eligibility reviews and customized return-to-work plans.
Collaborate with the regional Business Services Team to manage job listings and advocate for qualified candidates.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completed wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, and combined vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.