Community/Employer Engagement & Retention Coach ID# 1540

YMCA of Simcoe/Muskoka•Midland, ON

1d•Hybrid

About The Position

The Employment Specialist –Community/Employer Engagement & Retention Coach acts as a community and employer liaison to our Employment service and to customers in their independent job search, and provides in-depth information on the job search process, its tools, and related information, in workshops, information sessions, and one-on-one, either virtually or in person. This high energy, dynamic position networks with employers and community partners, attends all business association meetings, community events, employer events to represent Employment Services and connects with employers to build strong new partnerships but maintain existing ones as well. This role provides labour market research support to job coaches, meets all new employers in the area to introduce them to our services, completes employer registrations and performs all Health and Safety requirements as laid out in the funder guidelines to promote training incentive placement agreements. The Community/Employer Engagement & Retention Coach makes decisions independently which support delivery of services and meet contractual obligations of our funder. This role involves disseminating and presenting relevant labour market information to employers and job coaches and in addition will be the Key liaison with our tri-site Job Development coordinator and provides guidance and training to job coaches, and is responsible to organize community events including but not limited to our YMCA annual Job Fair, employer events/training, and creates local, relevant employer communications in consultation with Site Manager.

Requirements

Post-secondary education in career counselling, Life coaching, or combination of education and work experience.
Minimum 5 + years’ experience coaching/developing/training people, either one-on-one and/or in a large group setting in employment services or other relevant workplaces.
Proven ability to interpret and share labour market information (LMI), hiring trends, and employer insights to inform service delivery.
Excellent negotiation and organization skills.
Demonstrated success in building and maintaining employer relationships across sectors in our local labour market.
Demonstrated professional level facilitator/presentation skills.
Demonstrated high attention to detail, and ability to follow through on tasks in a timely manner.
2+ years’ experience working in job development.
Ability to disseminate and present relevant labour market information to colleagues and employers, and help guide and support the team through information transfer.
Proficient in Outlook, MS Word, Power Point, Excel, the internet and comfortable with new and evolving technologies and social media.
Self-motivated and a strong team player.
Strong communication skills both verbal and written.
Class G license and access to a vehicle are required.
Professional, caring and inclusive attitude.
Keen sense of understanding and application of the YMCA values.
Exceptional work ethic and high level of attention to detail.
Clear Police Reference Check and Vulnerable Sector Screening.
Must be able to work flexible hours based on client needs.
Willingness to participate in mandated training to be completed before or shortly after commencement of work including: AODA Training, Health & Safety Awareness Training, Bill 168 (Violence & Harassment in the Workplace) Training, PCI Compliance, Child Safeguarding Orientation.
Willingness to be able to work flexible hours based on client needs.

Nice To Haves

Certified program facilitator of employment services related content (e.g. Personality Dimensions, Soft Skills, In Motion & Momentum +) an asset.
Demonstration of proficiency with CaMS (Case Management Solution) ESCases or other systems, which supports the delivery of client and employer information, is an asset.
Knowledgeable in all aspects of the Employment Ontario programs and the YMCA of Simcoe/Muskoka as a whole.
French an asset.
Up to date CPR certification is an asset.

Responsibilities

Act as a community and employer liaison.
Provide in-depth information on the job search process, its tools, and related information in workshops, information sessions, and one-on-one, either virtually or in person.
Carry a coaching caseload of Stream A (occasional Stream B) clients who are actively looking for work and are considered closest to the labour market.
Provide support to Job Coaches who have clients returning to service from outcomes to job search.
Review and make recommendations to help provide new in-depth information on the job search process, its tools, and related information.
Act as an objective second opinion to promote a full circle experience for clients who experience job loss in the 3-12 months post service.
Network with employers and community partners.
Attend business association meetings, community events, and employer events to represent Employment Services.
Connect with employers to build strong new partnerships and maintain existing ones.
Provide labour market research support to job coaches.
Meet all new employers in the area to introduce them to our services.
Complete employer registrations and perform all Health and Safety requirements as laid out in the funder guidelines.
Disseminate and present relevant labour market information to employers and job coaches.
Act as the Key liaison with the tri-site Job Development coordinator.
Provide guidance and training to job coaches.
Organize community events including the YMCA annual Job Fair and employer events/training.
Create local, relevant employer communications in consultation with the Site Manager.
Meet client and employer Volume and Key Performance Indicators set out by Manager and SSM.
Market YMCA programs directly to employers using a structured marketing approach (prospecting, needs analysis, selling, follow-up).
Actively participate in business community events to foster and maintain high visibility for the Employment Service and its services.
Assess workplace environments and employers to determine overall suitability for client placement and related opportunities.
Offer value added workshops and training for job coaches, clients and employers.
Assist employers to develop training plans for clients.
Develop and deliver workshops and information sessions for the employer community.
Monitor client on-the-job progress and provide appropriate interventions for all placements.
Coach employers and clients to help ensure successful outcomes.
Develop a clear pipeline potential of employers willing to work with YMCA Employment Services for placements of registered clients.
Develop and maintain knowledge about local employers, their business, and what they look for in new employees.
Support employer recruitment efforts and participate in Employment Services employer programs.
Maintain employer database in compliance with privacy legislation in consultation with Site Manager.
Complete, update and prioritize all required paperwork, case notes and documentation in a timely manner, as required.
Explore, identify and clarify client interests, motivation, abilities, skills, education and experience in relation to short- and long-term career and employment goals using assessment tools as required.
Develop and conduct job search/employment related workshops and information sessions, and other workshops as needed, for both job seekers and the employer community, documenting outcomes.
Multitask and adapt to evolving government directives.
Observe changing needs within the existing services and look for creative new opportunities to expand them.
Outreach to government agencies, community partners, and employers, developing the Y brand while building relationships to enhance service delivery.
Identify and develop tools to help job seekers and employers understand the changing labour market and its impact on the job search process.
Understand the Performance Management model and the Service Quality Standard and its composition, and actively works with the employment team to attain, maintain, and exceed that standard.
Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
Adhere to all provincial and federal legislation relevant to job description.
Manage a small budget associated with client funding and community/employer events as assigned by the Site Manager.
Act as the primary contact for new employers and business committee work.