Community Director - Residences at Hoffman
About The Position
Bedrock Property Management’s Community Director leads the property’s day-to-day operations and supports the overall success of the community. The role oversees property staff and vendor relationships, maintenance, financial reporting, leasing goals, and community performance while ensuring resident satisfaction. The Community Director provides exemplary customer service, represents the company to residents, vendors, and owners, and works to create a warm and welcoming environment. The position also involves developing staff, maintaining confidential resident files, promoting resident retention, participating in resident events, and responding to issues outside the normal work schedule when required. Travel may be required up to 10% of the time. Bedrock emphasizes genuine care, high standards, service, collaboration, ownership, continual growth, and clear and kind communication. The work environment is typically moderate in noise and temperature, with a need to withstand seasonal outdoor heat and cold.
Requirements
- At least 2 years of multifamily property management experience.
- Strong verbal and written communication skills.
- Strong organizational skills and ability to manage multiple priorities, tasks, and deadlines.
- Ability to provide exemplary customer service and pursue high standards.
- Ability to meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring financial performance.
- Ability to manage staff, operations, and community financial performance.
- Proactive attention to detail and ability to identify opportunities to improve the property.
- Ability to listen effectively and offer helpful solutions.
- Ability to motivate staff through goal setting and accountability.
- Ability to respond to issues outside the normal work schedule when required.
- Ability to travel up to 10% of the time.
- Ability to frequently sit, stand, and walk; regularly talk or hear; frequently use hands or fingers to handle or feel objects, tools, or controls; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift and/or move up to 25 pounds.
- Vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focus.
- Ability to withstand seasonal cold and heat outdoors.
Nice To Haves
- Previous experience as a Community Manager or Property Manager.
- Experience leading a team to success through positive motivation, goal setting, and accountability.
- Customer experience.
Responsibilities
- Provide exemplary customer service to residents, proactively solve issues, and create a warm and welcoming environment.
- Manage the community’s financial operations, including preparing, reviewing, and submitting required daily and weekly reports.
- Ensure team members comply with federal fair housing standards and other applicable laws.
- Mentor, train, and supervise onsite staff, supporting their professional development and following company policies and procedures.
- Communicate company policies, procedures, requirements, and announcements to staff.
- Represent the company professionally to residents, vendors, and owners.
- Operate onsite computers and technology, including security systems, cameras, copiers, scanners, and printers.
- Maintain resident files onsite in electronic and/or hardcopy formats while protecting confidentiality.
- Ensure maintenance and work orders are completed in a timely manner.
- Respond to issues outside the normal work schedule when required for resident safety and satisfaction.
- Drive property performance through resident events, property marketing, and resident-retention efforts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
