Assistant Community Manager - Apiary Residences

Greystar Management Services•Denver, CO

1d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and recording and reporting financial activity using property management software. The role also supports resident relations, lease enforcement, delinquencies, evictions, move-outs, vendor payments, and owner relationships. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and community operations. The position may also assist with leasing and marketing. Team members work in an office and may frequently be exposed to outdoor conditions. Local travel may be needed for bank deposits, training, or other job duties; occasional travel may be required for meetings or training.

Requirements

At least 1–3 years of relevant residence life and/or property management experience demonstrating skills in community management, sales, marketing, customer service, operations, financial records, revenue growth, and team coordination.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and reconciling accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, accurately enter required information, and complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain manager approval; code expenses; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings and proceedings as required.
Process resident move-outs, review lease and notice requirements, apply applicable deposits and cancellation fees, and complete dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and promote satisfaction and retention.
Serve as the on-site supervisor when the Community Manager is absent, delegate daily work, coordinate maintenance and make-ready tasks, and manage operations in compliance with company policies and practices.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information via Guest Cards, showing apartments and models, closing leases, obtaining deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.