Community Director

Hunt Military Communities•Virginia Beach, VA

1d•$95,000 - $105,000

About The Position

Under the direction of the Director of Operations, the Community Director is responsible for operational and financial oversight of the Virginia Beach, Virginia, community to achieve company goals. The typical scope of responsibility is between 500 and 950 units. The role facilitates community performance across personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, government and partner relationships, information reporting, and compliance with applicable laws and company policies. It requires excellent communication and collaboration skills, strong computer skills, and hands-on management ability. The Community Director manages a multi-family military housing property, serves as Hunt’s primary liaison with government entities, leads staff and property operations, and is accountable for financial performance within the approved budget. The role supports occupancy and income goals, resident satisfaction, maintenance standards, marketing, reporting, capital projects, bookkeeping, and risk management. The position requires driving for company business, either in a company vehicle or, more than 50% of the time, in a personal or rental vehicle.

Requirements

At least 5 years of previous property leasing experience or applicable skills.
At least 3 years of property management or operations experience, with demonstrated ability to prepare basic budgets and interpret financial results.
At least 1 year of experience managing others.
Operational management experience, preferably within the property management industry.
Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills.
Ability to work effectively with employees at all organizational levels and with the military community and military command.
Reliable, self-motivated team player with attention to detail and strong communication, client management, and business literacy skills.
Discretion and the ability to maintain a professional attitude and appearance.
Ability to act as an innovative thinker, strategic planner, and effective coach to help a team meet financial, operational, and resident services goals.
Daily use of technology platforms.
Basic understanding of safety practices.
Valid in-state driver’s license.

Nice To Haves

Bachelor’s degree in Business Administration, Marketing, Property Management, or a related discipline.
Previous experience with YARDI.
Accredited Residential Management (ARM) certification.
Certified Apartment Manager (CAM)-NAAHQ certification.
Certified Professional of Occupancy (CPO) certification.

Responsibilities

Recruit, hire, train, coach, evaluate, and discipline direct reports, up to and including termination.
Serve as Hunt’s primary liaison with the Government and maintain communication with local and other government entities as necessary.
Manage daily operations of the HMC multi-family military housing property, including compliance with government transaction documents where applicable.
Account for the property's financial performance and operations within the approved budget, focusing on maximizing cash flow after debt service and following budget and purchasing guidelines.
Lead the team in achieving income and occupancy goals through sales, customer service, and relationship management.
Analyze operations, initiate changes to improve performance, and identify and implement revenue-enhancement opportunities to increase asset value.
Monitor internal and external market forces, develop strategies to maintain a competitive product and maximize occupancy, conduct monthly market surveys, and provide trend reports.
Report progress on assigned projects and act as liaison between on-site management, residents, and military partners; communicate problems or changes to management.
Provide resident customer service, resolve issues, and ensure maintenance completes service requests promptly.
Oversee maintenance operations to ensure compliance with HMC performance requirements.
Foster ongoing marketing and advertising, maintain knowledge of the local market and economic trends, and implement marketing plans accordingly.
Physically inspect property areas, including amenities and common areas, and verify vacant homes meet safety, cleanliness, appearance, and appeal standards.
Hold residents accountable for community expectations outlined in the community handbook.
Coordinate with maintenance and make-ready staff to ensure change-of-occupancy maintenance meets HMC standards after move-out.
Maintain daily, weekly, and monthly records of management activity and generate required reports.
Obtain bids and manage capital improvement projects in accordance with company guidelines and budget.
Oversee Accounts Payable, Accounts Receivable, and general bookkeeping.
Establish and maintain renewal programs as required.
Oversee risk management and emergency procedures to protect the safety of people and property.
Practice proper safety techniques in accordance with company, property, and departmental policies, procedures, and standards.
Drive for company business using a company vehicle or, when using a personal or rental vehicle, more than 50% of the time to perform work duties.