Community Development Officer II

PNC Bank • Houston, TX

3d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Community Development Officer II within PNC's Corporate Responsibility Group organization, you will be based in Houston, TX. PNC’s Community Development Banking (CDB) is a team dedicated to improving low-to-moderate income neighborhoods and the quality of life for LMI people. We focus on meeting community needs through community development loans, investments, financial education and other technical expertise. CDB provides nontraditional capital for high-impact development projects and provides capital for reinvestment into local businesses. If you are committed to building a better community, we respond with creativity and flexibility through various financing options in collaboration with local, state, and federal agencies. Examples of community development include affordable housing, funding for services that meet community needs, economic development projects that create or retain jobs for lower income people and neighborhood revitalization projects. We work with not-for profit and for-profit developers to address those needs. This role will be responsible for going out into the community, learning the needs of low-to-moderate income (LMI) communities and families, while working to bring PNC’s brand and core values to meet those needs. This candidate will also work with Senior Leadership and the Regional Presidents to encourage employees to become engaged and interested in serving on nonprofit boards and providing financial education focused to LMI adults and small businesses.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Bachelors
• No Required Certification(s)
• No Required License(s)
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

• Client Relationship Building
• Community Development
• Competitive Strategies
• Customer Loyalty
• Group Problem Solving
• Negotiation
• New Business Development
• Relationship Management
• Business Markets
• Customer Acquisition
• Customer Experience Management.
• Decision Making and Critical Thinking
• Effective Communications
• Event Management
• Managing Multiple Priorities
• Regulatory Environment - Financial Services
• Sales Proposals and Presentations
• Stewardship
• Strategic Thinking

Responsibilities

• Serve as a local market subject matter expert on the CRA compliance, the Community Benefits Plan, or other community-based plans or undertakings of the bank.
• Develops assessment area strategy to ensure that CRA Community Development services, lending, and investments meet/exceed targets.
• Manage and maintain relationships with internal stakeholders, Line of Business partners, and external partners such as: nonprofit, advocacy, government, and other groups that benefit our LMI community, small businesses, and small farms.
• May mentor, coach, and onboard team members and serve as subject matter expert.
• Develop and implement grantmaking strategies for assessment areas in line with PNC’s Community Development strategy by identifying prospective grant partners and utilizing grant funds to ensure the greatest impact for both the communities in which we serve and PNC.
• Actively represents PNC in the community through board memberships, speaking engagements, events, and managing community partner relationships.
• Work directly with non-profit organizations to deliver financial education to their LMI families/communities and function as a key referral source by connecting them to our Line of Business Partners as appropriate.
• Manage and coordinate key Community Development Banking initiatives and programs including the PNC Center for Financial Education (CFE), a PNC-led effort to help bridge gaps in financial education and to equip local community residents with budgeting resources aimed at boosting the money management skills of individuals, first-time homebuyers and small business owners.
• Provide CRA database support by capturing and documenting all CRA-eligible PNC employee service activities, recording activities in the CDB service database, and working with Relationship Managers (RM) to identify loans/investments likely to be closed/booked for entry into the CRA database.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level