Community Development Manager

Sagetap•San Francisco, CA

2d•Hybrid

About The Position

At Sagetap, activation and engagement are the engine of our marketplace. As a Community Development Manager, you will own the onboarding, activation, engagement, and long-term success of the executive network that powers Sagetap. Your primary objective is to maximize Monthly Active Sages (MAS) by converting sign-ups into activated participants while building meaningful, long-term engagement across the network. This is not a passive community management role. It is a high-touch, executive-facing growth function. You will engage directly with senior technology leaders, guide them toward Initiative creation, facilitate meaningful connections, and ensure they consistently realize value from the Sagetap network. Your role sits at the intersection of customer success, community, marketplace growth, and executive relationship management. You will combine structured onboarding and activation discipline with thoughtful community programming, retention strategies, and relationship development. You are comfortable operating with imperfect information, moving quickly, and building process where none exists.

Requirements

3–7 years of experience in customer success, executive engagement, community growth, marketplace operations, or relationship-driven roles
Strong executive presence and communication skills with the ability to engage senior technology leaders confidently
Highly organized and operationally disciplined with strong follow-through
Metrics-oriented mindset with experience managing funnels, engagement, or activation performance
Strong relationship-building instincts and emotional intelligence
Comfortable balancing strategic thinking with hands-on execution
Curious, proactive, and resilient in fast-moving environments
Experience working cross-functionally across Growth, Product, Sales, or Operations teams
Excited to build systems, processes, and engagement programs from the ground up

Responsibilities

Own Onboarding & Activation: Execute personalized LinkedIn and email outreach within 24 hours of every new Sage sign-up. Run confident, structured onboarding calls with senior technology executives to qualify intent and drive meaningful engagement. Guide Sages toward Initiative creation during or immediately following onboarding. Clearly position Standard vs Pro engagement models. Capture clear next steps before every onboarding interaction ends. Recover incomplete sign-ups and unbooked onboarding flows. Track activation status daily and proactively identify engagement gaps early.
Drive Executive Engagement & Retention: Build trusted relationships with Sages and ensure they feel supported, valued, and connected to the network. Create thoughtful touchpoints that encourage repeat engagement and long-term participation. Proactively re-engage inactive Sages through personalized outreach and relationship management. Identify opportunities for meaningful Sage-to-Sage introductions and connections. Strengthen long-term marketplace engagement through high-quality executive experiences.
Own Community Programming & Network Development: Plan and execute virtual roundtables, curated discussions, and executive-focused sessions. Partner with Growth and Content to align programming themes with marketplace priorities. Support occasional in-person gatherings and relationship-building opportunities. Identify emerging themes, priorities, and relationship opportunities across the network. Strengthen the network effect of the platform by fostering meaningful executive engagement, not just attendance.
Manage Marketplace Insights & Operational Discipline: Maintain strong CRM hygiene and structured reporting practices. Monitor onboarding, activation, and engagement dashboards daily. Establish and maintain tracking for MAS, Active Initiatives, and Initiative Progress. Gather qualitative feedback and surface trends, friction points, and opportunities to leadership. Test activation and engagement experiments and iterate based on results. Partner cross-functionally with Product, Growth, Sales, and Leadership to improve the Sage experience.