Community Development Client Support Consultant

Canadian Imperial Bank of Commerce • Chicago, IL

13d • Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a Community Development Client Support Consultant, you'll support the Community Development Group in all aspects of daily operations, assisting Relationship Managers with onboarding new clients and loan facilities. You'll act as a liaison between Relationship Managers and Back of Office Operations, ensuring seamless communication and service delivery. Your responsibilities include performing after onboarding service support for both internal and external customers, helping resolve issues and requests, and participating in volunteer opportunities within the communities we serve. You'll also represent Community Development Lending in special projects and interdepartmental workshops, and lead training sessions for new hires. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

Requirements

• Over 5 years of client support experience in the financial industry.
• At least 3 years specializing in commercial real estate lending, affordable housing lending, or Low-Income Housing Tax Credit (LIHTC) lending.
• Confident in understanding of documentation requirements for a variety of commercial loan products.
• Skilled in Adobe Acrobat, Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to quickly learn and adapt to new proprietary software used by the bank.
• Detail oriented and organized.
• Ability to manage multiple priorities and maintain accuracy in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Comfortable working independently or as part of a collaborative team.
• Ability to quickly adjust to new situations, processes, and regulations.
• Enjoy investigating and solving client needs.
• Enjoy supporting and mentoring newer team members, sharing expertise to help others succeed.
• Bring your real self to work, and live CIBC values - trust, teamwork, and accountability.
• Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Responsibilities

• Support the Community Development Group in all aspects of daily operations.
• Assist Relationship Managers with onboarding new clients and loan facilities.
• Act as a liaison between Relationship Managers and Back of Office Operations, ensuring seamless communication and service delivery.
• Perform after onboarding service support for both internal and external customers, helping resolve issues and requests.
• Participate in volunteer opportunities within the communities we serve.
• Represent Community Development Lending in special projects and interdepartmental workshops.
• Lead training sessions for new hires.
• Partner with Relationship Managers to build lasting relationships with clients and manage the onboarding process for small business and affordable housing clients.
• Perform after sales service support to meet client needs for money movement, loan disbursements and payments, and customer maintenance.
• Reconcile client fees to appropriate general ledgers and manage vendor invoice submissions for payment.
• Coordinate service requests between clients, Relationship Managers, and various support groups.
• Share ideas and knowledge with other Community Development Client Specialists.
• Identify issues and find solutions to minimize risk for clients and CIBC.
• Understand and comply with internal systems, policies, and processes.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
• Holidays
• 401(k)
• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed