Community Dental Home Coordinator

AltaMed•Santa Ana, CA

1d•Hybrid

About The Position

The Coordinator, Community Dental Home (CDHC) is responsible for increasing access to dental care for children, perinatal patients, and adults. The CDHC duties include, but are not limited to, oversight (parental/family education), dental home referral coordination, evaluation, training, onsite face-to-face with patient (PSA), transport portable dental units, and mobile driving as needed. The CDHC facilitates the availability of caries prevention and restorative services to families of young children, adults, and perinatal patients who are affiliated with AltaMed medical clinics without a dental home. In so doing, the CDHC facilitates referral to one of AltaMed’s dental clinics and Dental Mobile Units. The CDHC works closely with CPSP, CPHW, medical and dental providers, support staff, administrators, dental supervisors, parents, children, and community members. The primary goal of the CDHC is to influence a change in culture for parents, AltaMed teams at the medical clinics, school-based programs, along the communities they serve. This role promotes early intervention for the “oral prevention program”. The CDHC increases parents’ awareness in such matters as education about anticipatory guidance, oral disease, and improves oral health outcomes for children, adults, and perinatal patients. The CDHC reflects a standardized and coordinated process for Medical/Dental Integration, school-based program, and community-based program, including internal and external referrals. The CDHC will provide clinical preventive, restorative, and major services as needed, assist in follow-up to referrals for dental treatment, and report on activities to achieve LEM goals.

Requirements

High school diploma or equivalent
Minimum of a 1-year of experience as a customer service agent, greeter, or receptionist role, or similar experience volunteering (AltaMed Fellow) preferred
Proficiency in MS Office applications, including MS Word, MS Excel, and Outlook, is required
Experience with the Electronic Dental Records system
Experience in Dental and FQHC preferred
Bilingual English/Spanish highly desirable
A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines
Driver's License, if assigned to Mobile Units, required
Successful completion of background DOJ/FBI clearance within 30 days of hire, if assigned to Mobile Units, is required
Bilingual English/Spanish also required

Nice To Haves

Experience as a customer service agent, greeter, or receptionist role, or similar experience volunteering (AltaMed Fellow) preferred
Experience in Dental and FQHC preferred

Responsibilities

Oversight (parental/family education)
Dental home referral coordination
Evaluation
Training
Onsite face-to-face with patient (PSA)
Transport portable dental units
Mobile driving as needed
Facilitate the availability of caries prevention and restorative services to families of young children, adults, and perinatal patients who are affiliated with AltaMed medical clinics without a dental home
Facilitate referral to one of AltaMed’s dental clinics and Dental Mobile Units
Influence a change in culture for parents, AltaMed teams at the medical clinics, school-based programs, along the communities they serve
Promote early intervention for the “oral prevention program”
Increase parents’ awareness in such matters as education about anticipatory guidance, oral disease, and improves oral health outcomes for children, adults, and perinatal patients
Reflect a standardized and coordinated process for Medical/Dental Integration, school-based program, and community-based program, including internal and external referrals
Provide clinical preventive, restorative, and major services as needed
Assist in follow-up to referrals for dental treatment
Report on activities to achieve LEM goals