Community Coordinator

2LIFE COMMUNITIES•Shirley, MA

3d•Onsite

About The Position

The Community Coordinator role is a fast-paced and engaging role that will support 2Life’s senior apartment community. The Community Coordinator will be performing a variety of tasks to support the site team, residents, and general community with reception services, daily operations, leasing, and resident engagement.

Requirements

Minimum of 1 year of related experience
Excellent communication skills
Experience with Microsoft Office Suite and general computer proficiency
Fluent in English

Nice To Haves

Previous experience with a diverse population of older adults in a residential setting preferred
Fluency in Russian, Chinese, and Spanish preferred

Responsibilities

Provide a welcoming and supportive atmosphere for residents, guests, and visitors entering 2Life.
Act as an effective liaison for all those seeking to access information and services.
Triage resident requests.
Provide administrative and clerical support for the community. Tasks include but are not limited to: schedule and meeting coordination, correspondence, letter and document production, data entry, printing, photo copying, and file maintenance.
Assist Resident Services/ Group Service with creating program flyers.
Provide general reception services by answering the telephone, responding to inquiries and questions when applicable, or directing calls to the appropriate staff or department.
Handle all incoming packages and the process for noting package arrivals.
Maintain inventory of office supplies, track and order supplies as necessary.
Coordinate and monitor with other related departments, site visits by contractors, vendors, and service providers.
Support invoice processing.
Collect and disburse mail.
Work with the site team to coordinate assistance for new residents on the date of move-in.
Assist with campus tours, including but not limited to new employees, visitors, etc.
Provide 2Life community information and application process/packets to prospective applicants.
Conduct new resident tours of communities when scheduled at lease signing, if requested by Compliance Department staff.
Support Compliance on mass mailings for marketing, notifications, or mailings to update the waiting lists when needed.
Distribute monthly newsletters, announcements, and notices regarding programs and resident activities.
Share with RSCs resident encounters that indicate the need for resident support, referral, or intervention to stabilize or maintain tenancy. Enter the encounter in Salesforce.
Support and assist staff to address reasonable accommodation requests from residents and applicants.