Community Coordinator
About The Position
As our Community Coordinator, you're the heartbeat of our online communities — the friendly face, the encouraging voice, and the one who keeps the good vibes flowing. You'll help our members feel seen, supported, and fired up to learn, grow, and connect. From live Zoom sessions to buzzing Facebook discussions, you'll make sure every interaction reflects our company's values and energy. You'll work closely with our Senior Community Coordinators, Member Experience Managers, and Brand Directors to spark engagement, strengthen relationships, and keep our members coming back for more.
Requirements
- 2+ years of experience in community management, customer success, or member engagement.
- A knack for keeping online spaces positive, productive, and fun.
- Strong time management and organization — you can juggle multiple priorities with ease.
- Stellar communication skills — both written and spoken — able to communicate effectively with all types of individuals, from new members to high level speakers and consultants.
- Tech-savvy across Facebook, Zoom, Kajabi (or similar platforms).
- A creative problem-solver who loves helping people.
Nice To Haves
- Experience in Real Estate, Education, or Member/Student Services.
- Bachelor's degree or equivalent experience preferred
Responsibilities
- Lead and moderate discussions inside our private Facebook groups — keeping things on track, positive, and in line with company standards.
- Support live Zoom sessions like a pro — manage chats, track questions, and swoop in to fix tech hiccups before anyone even notices.
- Partner with Senior Coordinators and Experience Managers to launch new engagement ideas that keep our community thriving.
- Travel for a few days 3 to 4 times a year.
- Manage member records, access permissions, and updates with accuracy and care.
- Help members navigate our programs and resources, pointing them toward the right opportunities at the right time.
- Work with Brand Directors and other departments to make sure every project and campaign feels smooth, seamless, and aligned.
- Keep a pulse on community feedback and share insights that help us level up the member experience.
- Make sure every interaction reflects our company values — respectful, uplifting, and professional.
- Stay on top of the behind-the-scenes tasks like documentation, reporting, and tracking communications.
- Support the team in whatever ways help our members shine.
Benefits
- Paid Time Off and Holidays Off
- Health Package - Medical, Dental and Vision
- Optional 24/7 tele-health support, short & long term disability and life insurance
- 401(k) with company match at 4%
- Maternity and paternity leave
- Free enrollment in our online courses
- Servant leadership team with open door policy
- Continued development and internal growth opportunities
- Positive culture that values hard work and relationships
- National and international volunteer opportunities
- Frequent company events!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
