Community Coordinator

Creator • Vancouver, BC

1d • CA$50,000 - CA$55,000 • Hybrid

About The Position

Creator.co is seeking a Community Coordinator to ensure the smooth day-to-day operation of their creator community and support functions. This role involves handling ticket support, managing CRM and community platforms, communicating directly with creators, and supporting the Creator Storefronts product. The coordinator will also serve as a visible presence for Creator.co within the community and on social channels, though it is not a primary social media management role. This position offers a valuable opportunity to learn the inner workings of a rapidly growing creator platform, with guidance from the Affiliate Performance Manager and potential for growth.

Requirements

• 1-2 years of experience in a customer support, CRM, or community management role
• Familiarity with Zendesk or a similar helpdesk tool.
• Comfortable using AI tools (e.g. ChatGPT, Claude) to speed up day-to-day tasks like drafting responses, summarizing, or organizing information
• Comfortable being a visible, public-facing presence for the brand across community and social platforms
• Excellent written English and clear communication.
• Comfortable operating with ambiguity and taking initiative.
• Comfortable learning new software and tools quickly.
• Strong attention to detail and organizational skills.
• A proactive attitude and willingness to ask questions when something's unclear.

Nice To Haves

• Familiarity with a CRM or community platform (User.com, Circle, or similar).
• Some experience with light content creation (captions, simple graphics, short-form copy) is a plus, though not a core part of this role
• Background in business, communications, or marketing.

Responsibilities

• Respond to and resolve day-to-day support tickets and improve existing workflows.
• Keep CRM data accurate and up to date, including data entry and reporting.
• Administer the creator community platform, including posting and responding to member questions.
• Communicate directly with creators, assisting with onboarding, and program updates, escalating anything complex to the Affiliate Performance Manager.
• Contribute to Creator Storefronts development, including feature ideas, defining requirements and testing as features go live.
• Act as an engaged, visible presence for Creator.co within our community and on social channels, contributing content ideas and occasional light content in coordination with our other team members.
• Keep SOPs and process documents up to date as workflows change.
• Track and follow up on outstanding action items across creator programs and partner sign-ups.
• Consolidate data for a recurring monthly performance report.
• Take on other ad hoc administrative and research tasks as assigned.

Benefits

• health, dental, and vision insurance
• A vibrant, dog-friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed