Community Coordinator

Gilbane Development Company•New York, NY

1d•Onsite

About The Position

Gilbane Development Company is seeking a reliable, bilingual Support Assistant in New York City to work at a Construction Site Office in West Harlem. This role supports the Project Manager and Assistant Project Managers on a three-year in-place renovation project involving six 20-story buildings with 1,272 apartments. The project includes apartment renovations, masonry repairs, new roofs, heating system replacement, elevator overhauls, and public space improvements. The Support Assistant will collaborate with a team representing Ownership, the general contractor, property management, and an on-site supportive service provider. The position requires participation in monthly evening meetings.

Requirements

Bilingual (English-Spanish) required.
Excellent communication and administrative skills.
Comfortable working on the phone and in-person with tenants in NYCHA buildings.
Knowledge of Microsoft Word and Excel.
Data entry experience preferred (working in spreadsheets and forms).

Responsibilities

Work with residents to schedule apartment access for contractors, including responding to requests for special accommodations like temporary moves.
Create and distribute letters and notices in English and Spanish regarding construction work status for residents and buildings.
Deliver letters and notices to residents and post them in buildings.
Call residents to follow up on scheduled appointments and communicate with contractors regarding rescheduling due to reasons like vacation or illness.
Organize monthly update meetings for residents.
Answer resident calls for updates or comments on renovation work.
Take photographs of existing conditions in apartments and common interior spaces, catalog, and upload images.
Assist the Assistant Project Manager with data entry on renovation work status using Procore and Sharepoint.
Conduct surveys to confirm resident satisfaction with renovation work.
Work one-on-one with households needing assistance with packing and preparing for renovation work.