Community Consultant (Leasing Agent)

American Property Management • Tacoma, WA

6d • Onsite

About The Position

American Property Management, founded in 1987, is a leader in multifamily community management with over three decades of experience. They manage over 5,500 units and utilize modern technology and AI tools to automate routine tasks, gain insights faster, and allow teams to focus on high-impact problem-solving. APM uses AI as a smart assistant to improve collaboration, enable data-informed decisions, and prioritize important work. They are seeking curious, innovative individuals passionate about using technology to drive the company forward. This specific role is at the Terravista Apartments, a 280-unit garden-style community built in 1990.

Requirements

• 2+ years' experience in customer service is required.
• High school diploma or GED required.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Nice To Haves

• 1+ years’ experience in the multifamily/student housing industry within the last 10 years preferred.
• Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws and ADA laws preferred.

Responsibilities

• Tour units with prospective tenants and highlight the qualities and selling points of the property/units.
• Handle customer and tenant relations and ensure all issues are being addressed promptly and with a high level of customer service.
• Maintain knowledge of the current area market.
• Prepare and maintain reports for managers.
• Host community events and ensure they are complying with American Property Management’s Quality Standards.
• Assist residents from beginning to end of the rental process.

Benefits

• Competitive medical, dental, and vision benefits. Employer pays 85% of employee’s premium.
• 401k contribution opportunity with an annual company match.
• Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
• Paid vacation starting at two weeks and increasing with tenure.
• 11 paid holidays, including 2 personal holidays of your choice.
• 25% live onsite discount
• Monthly Leasing Bonuses!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED