Community Connections Coordinator

Responsive Health Management•Ottawa, ON

12d•CA$0 - CA$42,500•Onsite

About The Position

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass, and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for. The Community Connections Coordinator reports to the Community Connections Manager and is expected to provide courteous and efficient telephone, reception, and clerical support to all clients and assists with clerical duties in the Home. At Cardinal Creek Residence, every day is an opportunity to create joy, connection, and purpose for the people who call our Residence home. We’re seeking a compassionate, team-oriented Community Connections Coordinator who is driven to make meaningful connections and a positive impact. Opening summer 2026 in beautiful Orléans, Ontario, our brand-new Residence will feature 134 private rooms and 90 shared rooms—each designed for comfort and dignity. Residents will benefit from 24-hour nursing care and personalized support that help them live well, feel valued, and stay connected to what matters most.

Requirements

High School graduate or G.E.D.
Continuing educational courses in areas related to position summary an asset.
Working knowledge of computers.
Demonstrates expedient data entry skills.
Sense of responsibility, integrity, and confidentiality.
A minimum of one (1) year prior experience in a similar job capacity.
Ability to handle multiple incoming telephone lines and multiple tasks.
Ability to use innovative methods to reduce costs.
Ability to operate general office equipment (calculator, photocopier, postage meter, fax machine, etc.)
Presents a positive approach, not controlling language and actions towards people
Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, the public, employees, and volunteers.
Ability to demonstrate care in use of supplies and equipment, and the ability to maintain a neat work area.
Good organizational skills.
Ability to work independently.
Must be level-headed and calm in emergencies.
Second language is an asset.
To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
Two supervisory references required
Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.
French speaking an asset

Nice To Haves

Continuing educational courses in areas related to position summary
Second language
French speaking

Responsibilities

Assists in the production and distribution of the Home’s communiqués under the direction of the Executive Director.
Ability to use innovative methods to reduce costs.
Orders supplies/stationary for all departments.
May assist with the resident trust accounts.
Assists with the mailing of resident billing.
Responsible for the completed invoice package for the office purchases.
Assists with orientation, recruitment, and retention.
Assists with setting the vision, goals and objectives for the department in collaboration with the staff and in line with the overall Home's vision and strategic directions
Motivates staff and establishes incentive programs that recognize excellent performance.
Required to understand the nature and meaning of quality indicators used by the Home.
Other duties as assigned and or indicated in Job Task Inventory