Community Clinical Coordinator

Washington Humane Society•Washington, DC

8d•$55,000 - $65,000•Onsite

About The Position

The Humane Rescue Alliance (HRA) seeks a dedicated Community Clinic Coordinator to join our dynamic medical team. This role combines hands-on veterinary technical work with critical administrative and operational support to ensure animals in our care and those we serve in the community receive high-quality, compassionate medical services. This role will rotate between medical and administrative functions primarily at our community clinic in Southeast Washington D.C. The successful candidate will serve as a critical link between the clinic and the community by coordinating daily operations, providing direct animal care, and exceptional customer service. This role will support the Director of Medical Programs in expanding services and implementing new programs. This role is ideal for someone with strong technical skills in veterinary medicine who also demonstrates effective leadership, excels in organization, communication, and client service in a fast-paced environment.

Requirements

Experience working in a veterinary environment, animal hospital or animal shelter, demonstrating strong organizational skills required.
One or more years of customer service, administrative, or clinic operations experience in a fast-paced environment, with proven ability to train others, prioritize tasks, and maintain efficient workflows.
One or more years of experience in a leadership role overseeing veterinary support staff or clinic operations.
Proficient technical skills including administering medications, phlebotomy, IV catheter placement, anesthesia monitoring, and lab diagnostics.
Knowledge of restraint and animal handling techniques, animal safety practices, and recognition of behavior patterns.
Proficient in Microsoft365, shelter and practice management software, and internet applications.
Strong interpersonal skills with a customer-service orientation; able to communicate in a professional, empathetic manner with staff, clients, and volunteers.
Ability to work evenings, weekends, and holidays as scheduled.
Successful completion of a Euthanasia Certification program within 6 months of hire.
Previous Fear Free Certification or successful completion of Fear Free Shelter certification within 6 months of hire.
Ability to work independently and collaboratively in high-stress, fast-paced environments with multiple priorities.
Passion for HRA’s mission and commitment to caring for all animals regardless of species, age, or temperament.
Five or more years of experience in veterinary practice preferred.
One or more years of customer service or administrative experience preferred.
One or more years of experience in a leadership or supervisory role.
Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
Must be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife.
Daily strenuous physical activity including lifting, bending, stooping, and crouching.
Exposure to deceased, fractious, or aggressive animals; zoonotic diseases; allergens; and unpleasant noises, odors, or sights.
Regular use of computer, phone, and office equipment.

Nice To Haves

Certified or Licensed Veterinary Technicians are encouraged to apply.
Certified/Licensed Veterinary Technician are encouraged to apply.

Responsibilities

Assist veterinarians during patient appointments, obtain patient histories, perform diagnostics, administer treatments, and review discharge instructions.
Provide surgical support including preparation, induction, intubation, anesthesia monitoring, recovery, and emergency intervention.
Collect, prepare, and analyze laboratory samples; calculate, administer, and record medications; maintain controlled drug logs and fill prescriptions.
Perform and assist with humane euthanasia when necessary.
Train new and existing staff in daily operations, technical skills, and safety protocols.
Maintain medical and laboratory equipment.
Oversee daily clinic operations to ensure efficient workflow and high-quality patient care.
Coordinate scheduling of medical appointments and surgery.
Utilize practice management software to maintain accurate and complete medical records.
Manage clinic inventory.
Provide excellent customer service by responding to inquiries, explaining procedures, and providing client education.
Address and escalate safety concerns or client service issues promptly and appropriately.
Assist in developing and implementing standard operating procedures (SOPs) to maintain consistency and compliance with organizational and regulatory standards.
Collaborate with the Director of Medical Programs to identify opportunities for workflow improvement and program enhancement.
Provide support to the Director of Medical Programs in the development and implementation of new community initiatives.
Other duties as assigned.